Compliance Services Administrator

Permanent | Full time

Our city is growing and transforming. Increasingly, Upper Hutt is a preferred choice for people wanting a higher quality of life - living, working and recreating closer to home and family. Upper Hutt is rich in the natural environment and quality education opportunities, and businesses are choosing to invest in our city.

This drives greater emphasis on ensuring our city is operating well. We are looking for an enthusiastic Administrator to join the Upper Hutt City Council Compliances Services Team and be part of our city transformation. Is that you?

Are you looking for a new challenge to learn and grow, better balance and an open and positive team culture? Are you interested in your work making a meaningful difference and being recognised as being part of something bigger? If so, then you may just be the team member we are looking for.

With continued growth across our city, Upper Hutt City Compliance Services Team is seeking an experienced, enthusiastic, and highly motivated individual to join us. We are customer focused and require someone who is able to triage problems and resolve them whilst ensuring that legislative requirements are met.

As the Compliance Services Administrator you will play an important role working within the Compliance Services team to ensure that core services are delivered to a high standard. Primarily you will be responsible for ensuring that administrative tasks for environmental health and parking services are completed in a timely manner to high quality standards. In addition, the team is focussed on continuous improvement and finding solutions to challenges that arise in our agile environment.

The Compliance Services Team is experiencing increased work volumes and is focussed on progressively improving how we function. The Compliance Services Administrator is a position that has an opportunity to shape and influence how we deliver services and undertake our internal processes.

The primary role of the Compliance Services Administrator is to provide a range of administrative services to the Compliance Services division for the following functions: environmental health, animal management, parking services and general bylaws. Operating in an agile environment requires a solution-focussed mindset that is critical for success in this role.

**Key responsibilities in this broad role include**:
Provide team support including drafting and maintaining internal process documentation

Managing the lifecycle of complaints through to resolution,

Drafting correspondence, collating information

Maintaining Compliance web pages with current information

Word processing and desktop publishing support

**To be considered for this role we are ideally looking for**:
Experienced administrator comfortable with consolidating information and producing high quality reporting.

Comfortable with learning and navigating a variety of different software packages.

Problem solving mindset that focusses on understanding the problem, formulating options and delivering solutions.

Excellent verbal and written communication skills.

Highly developed interpersonal skills with the ability to engage with people throughout the organisation, and external advisers.

Excellent Customer Service skills

Familiar with operating in a fast-paced changing environment.

Advanced IT Microsoft skills including word processing, spreadsheets, database and PowerPoint.

Previous experience with MAGIQ Software would be advantageous.

Working with the Upper Hutt City Council is a rewarding way to support the community, work with a great team, and develop your career. We do more than just pay you a salary, we have a range of great benefits to support you.

**Some of our benefits include**:
3% on top of salary towards Kiwisaver

2 wellness days per annum

Wellbeing benefit

With 50% of the Wellington regions green space, boutique shopping, award winning Brewtown and quirky cafes all within walking distance, train station close by and free parking, Upper Hutt is a great choice for your next career move.

NOTE THAT YOU MUST HAVE THE RIGHT TO WORK IN NEW ZEALAND TO BE CONSIDERED FOR THIS POSITION.