Manager Information Products

Discover a career with purpose at MBIE
- Step-in to lead a team at the heart of shaping INZ's story for external audiences
- Craft effective and engaging information products to make it easy for INZ’s customers and stakeholders to engage with the immigration system
- Instil the voice of customer into INZ’s information products
- Salary range - $132,417 to $160,472

Tēnei tūranga - About the role
Immigration New Zealand's (INZ) Information Products team plays a key role in shaping the way INZ tells its story to customers and other key stakeholders who engage with the immigration system.

The Manager Information Products is accountable for ensuring the effective design and development of innovative, high-quality, tailored information products that ensure that users of the immigration system are aware of their rights and obligations and are supported to comply.

The role reports to the National Manager Information & Education (I&E) within the Customer Engagement and Education (CEE) branch. I&E consists of three teams with an overall purpose of ensuring INZ’s messages reach their intended audiences - understood and ready for action:

- Digital Channels: creates accessible content to guide customers through their immigration journey
- Immigration Marketing: ensures targeted and relevant messages reach new and existing INZ customers and stakeholders
- Information Products: develops communication products on policies and processes that are accessible to all INZ customers.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and experience required
The Manager Information Products needs deep experience in the development and production of information products and programmes, and an understanding of the importance of maintaining a strong customer focus in a regulatory environment.

**We want to hear from you if you**:

- Have experience leading a specialist information products function in a large organisation or public sector environment
- Are a strong writer, with well-developed communication skills, including experience in presenting concepts and frameworks to a range of audiences
- Have a strong customer focus and a demonstrated ability to think strategically and laterally about current and future issues, risks and opportunities
- Easily build professional relationships with internal and external stakeholders
- Have a proven ability to develop and lead innovative and effective solutions to complex issues
- Can manage time and relationships with others effectively for shared outcomes
- Understand the importance of maintaining a healthy and dynamic team culture
- Can engage in clear sighted planning with experience engaging in process improvement activities
- Have experience in managing finance and resources
- Must be a NZ citizen or hold a permanent residence class visa. Ētahi kōrero mō MBIE - About MBIE

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotear