Customer Service and Direct Marketing Representative

4 days ago

Auckland City, New Zealand AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

The opportunity:
This is an exciting new role to join AIA on a 5-month project where you’ll deliver exceptional service and provide market-leading customer experiences that deepen relationships with our customers and advisers. This role blends customer service excellence with the opportunity to support direct marketing campaigns, using Salesforce Marketing Cloud to engage and connect with our customers.

Key responsibilities include:
- Taking ownership of customer requests and ensuring resolution through collaboration with internal teams.- Supporting and processing requests related to AIA campaigns and policies while identifying opportunities to add value.- Assisting in the planning, execution, and reporting of direct marketing campaigns, including promoting AIA’s value propositions and the AIA Vitality programme.- Building strong relationships with customers, advisers, and internal teams to deliver the best possible outcomes.- Contributing to the achievement of service delivery targets, including turnaround times, customer satisfaction, and quality benchmarks.

Ideally, you’ll bring:
- Previous customer service experience, ideally in a high-volume time-bound environment.- A genuine passion for outstanding customer service and the ability to see beyond a request to meet customer needs.- Excellent verbal and written communication skills, with a natural ability to build strong relationships.- Problem-solving skills, attention to detail, and a growth mindset with proven examples of taking initiative.- The ability to multitask, prioritise workloads, and thrive in a dynamic environment.- Experience in Direct Customer Marketing leveraging Salesforce CRM or Marketing Cloud (advantageous, but training provided).

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:
- A supportive and inclusive workplace- Flexible working arrangements- Opportunities to grow within the business through internal mobility.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

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