Senior Modern Workplace Engineer

Senior Modern Workplace Engineer

Full-time

Engagement type: Permanent - Employee

Department: Digital Workplace Services

**About Us**
If you like the idea of working in an industry that makes a fundamental difference to the lives of people in your community, then consider a role at Vector.

So much of what we take for granted in our everyday lives is enabled by the work that Vector is doing to ensure our infrastructure is fit for purpose for a rapidly changing future.

Across our networks we are transforming the way that Auckland's critical infrastructure is delivered through high-tech data-led solutions and customer first thinking. It's a dynamic, energising place to work because what you do here matters to everyone. If you are an experienced Senior or Lead Modern Desktop Engineer, looking to play a key role within the Digital Workplace Services team and execute projects to enhance and optimise digital employee experience, then this could be the role for you.

**About the role**
The Senior Modern Desktop Engineer plays a crucial role in driving the optimization and enhancement of digital workplace services. This position involves leading initiatives to design, implement, and maintain DWS infrastructure while working closely with cross-functional teams. The role focuses on troubleshooting complex issues, providing mentorship, and evaluating emerging technologies to continuously improve service quality and delivery.
- Lead and execute projects to enhance and optimize Digital Workplace Services (DWS) infrastructure.
- Provide technical leadership and mentorship to junior engineers.
- Act as the Incident, Problem, and Change Management Lead (ITIL) for DWS operations.
- Collaborate across teams to ensure seamless integration of DWS solutions with other IT systems.
- Lead continuous improvement initiatives to drive high-quality support and operational excellence.

**Who we are looking for**:

- **Education & Experience**: A Bachelor's degree in Computer Science, IT, or related field (or equivalent experience); 7+ years in desktop engineering, with 3+ years in a senior/lead role. It would be highly desirable if you had advanced certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate).
- ** Leadership & Collaboration**: Strong leadership and mentorship abilities, experience leading BAU operations, collaborating with cross-functional teams, and driving continuous improvement initiatives.
- ** Technical Expertise**: Advanced knowledge of Windows 10/11, macOS, and desktop technologies; expertise in endpoint management tools (Microsoft MECM/SCCM, Intune); proficiency in PowerShell scripting for automation and troubleshooting.
- ** ITIL & Security**: Experience with ITIL Incident, Problem, and Change Management processes; solid understanding of endpoint security practices and compliance.
- ** Tools & Support**: Skilled in cloud technologies (Azure), Microsoft Teams meeting room systems, network protocols, software deployment, patch management, and Active Directory administration.

**What we can offer you**
We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, Vector could be the place for you.
We offer:

- A fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people
- Flexibility, flexible start and finish times so you can balance work and life
- Health and wellbeing support
- Great benefits that reflect the importance of health and family

Diversity is a strength throughout the organisation. People accepted and rewarded for expertise from all walks of life - we have been recognised for this, and we are proud of what we have achieved so far:

- First corporate Living Wage Accredited employer
- First Accessibility Tick employer
- Rainbow Tick accredited
- Winner of three gongs at the 2019 Diversity Awards NZ, including the Supreme Award in 2019 and 2020.