Modern Workplace Technical Lead

**Why you'll love working with Tower**

At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique. Proud holders of the Rainbow and DV Free Ticks, we are committed to inclusivity and safety.

We are on a mission to lead our industry into a customer-centric future with innovation and disruptive thinking. As a unique Kiwi and Pacific insurance provider with over 150 years of history, our roots trace back to Dunedin.

**What you will be doing**

Tower's continuous journey to be a digital and data-led organization is strongly dependent on the success of its Modern Workplace Platform area of capability by delivering simple and rewarding experiences to our staff through modern, secure practices.

Reporting to the Head of Information Security, you will help accelerate Tower's strategy by owning our capability framework. Governing and developing the framework to ensure that we continuously improve our ability to understand the customer impact of a change while delivering safely and swiftly. You will be spending time in this leadership style role and on the tools

**Dive into the heart of your responsibilities**:

- Be the role model for the behaviours and ways of working required by our operating model.
- Connect the chapter to the overall Tower strategy in your area of capability.
- Promote a cross-business culture of empowerment over control, collaboration, and trust
- Ensure the right level of documentation is up to date and in place.
- Ensure that we create and maintain software and practices in line with ITIL process that adhere to a set of minimum standards to meet an evolving warrant of fitness.
- Support the capability of the platform to deliver outcomes swiftly and safely while improving modern workplaces and security practices within the business.
- Lead a workplace champions group to promote modern workplace, security practices and strategy.
- Drive the adoption and development of M365 and Security offerings through the champions group.
- Safely embrace AI to drive efficiency
- Support the capability of the chapter and its members.
- Motivate people, build strong capability, and develop talent.
- Structure knowledge and share it across the squads and other support teams e.g. Service Desk
- Federate responsibilities where possible to provide opportunities for other capability members to step up.
- Encourage consistent and improved ways of working, including process and tooling.
- Support the capability of the platform to meet the needs of Tower business.
- Feed into the Design and Product Ideation process o Represent your area for architectural decisions o Take a holistic approach to the wider development objectives, ensuring the beautifully simple and rewarding customer experiences.
- Lead the strategy for the development and journey of the platform, working with Microsoft and business stakeholders to ensure Tower has a modernised fit for purpose capability.

**What you'll need**
- Demonstratable experience in training and mentoring junior staff
- 5 year's hands on experience, an expert within the Microsoft 365 stack.
- Previous experience of servant leadership and ability to influence and relate to colleagues at all levels.
- Excellent collaborator across all teams to achieve best possible customer experiences
- Experience of delivering change the required to grow and evolve a team in line with strategic goals, whilst delivering business values.
- Stakeholder management and negotiation experience.
- Experience in working in scaled Agile delivery and ways of working.
- Deep demonstratable understanding of Modern Workplace practices. Such as:

- Microsoft Intune
- Microsoft Entra ID o Microsoft Azure product suite.
- Good understanding of MacOS, iOS and Android management with Intune
- Good understanding of Microsoft Dynamics 365
- Broad understanding of Co-pilot suite

**Our commitment**

We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected. If you feel comfortable doing so, please let us know early in the process.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Annual Per