Cruise Customer Service Team
7 days ago
Ever wanted to work alongside some of the world’s largest cruise ships? Cruise season is back at Napier Port and we are looking for some customer service experts to join our team.
**About you**
- You are a people person who has strong communication skills with both external and internal players
- You work well in a team environment and are able to mix with a wide range of people
- You are safety focused
- You are flexible to suit the changing cruise schedule and rosters
**About the role**
The customer service team will play a crucial part in ensuring a smooth passenger exchange between cruise vessels and the port’s main gate to enhance the overall passenger experience.
Main duties and responsibilities include:
- Checking ID credentials of all passengers, ship’s crew and cruise related port users accessing the port
- Overseeing wharf entry/exit points for dedicated traffic control and to prevent unauthorised access to the cruise wharf
- Assisting passengers and providing them with information when requested
- Directing cruise traffic on and off the wharf aprons, in communication with the duty bus marshal
- Supporting and contributing to a safety culture
- Identifying opportunities to improve operating procedures in order to enable a quality customer experience for passengers
**Sounds great, how can I apply?
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