Service Consultant

**Req ID**: 103364
**Department**: NZ Personal Banking Branch Network
**Division**: New Zealand
**Location**: Auckland
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
As a Service Consultant in our Personal Banking Branch Network - this role consists of face-to-face service consultants within the branch network. Sales are not the key capability of these positions. Their focus is on servicing customer requests and enquiries in a timely and effective manner.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Casual (2 Casual opportunities)
**Role Location**: Sylvia Park Mall | Maungarei
**Work Hours**: Casual
Ka aha tō rā e kite ai? - What will your day look like?
**As a Service Consultant, you will**:

- Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
- Provide exceptional customer experience through quality interactions that meet customers’ financial transaction needs at the first point of contact
- Undertake cash management requirements in an accurate and efficient manner in line with bank process and policy requirements
- Work collaboratively with colleagues
- Identify any product that may benefit the customers and refer them on to the relevant person or area of the Bank to help them further

Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:

- Strong customer focus
- Excellent communication skills both written and oral
- Sound understanding of compliance
- A positive attitude with a growth mindset

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.