Service Management Consultant

1 week ago


Wellington City, New Zealand Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our continued commitment to deliver excellence to our customers is built around a true partnership approach.

**About the Role**:
As a Service Management Consultant you will lead consulting engagements in relation to existing and new clients, focussing on Service Management design, and ensuring the ongoing Service Management processes for the customer are fit for purpose and use while maintaining Datacom standards.
During Transitions (Customer and Service onboarding) and other customer engagements, you’ll facilitate productive conversations with your customer and their third party providers, enabling you to deliver your required outcomes within agreed timeframes. You’ll be called upon to assist in pre-sales activities including responding to RFPs and contributing to the creation of SOWs, often with tight turnarounds, which is cool because you thrive in this sort of fast paced, no 2 days the same environment.

**The Team**:
This role forms part of the wider A/NZ Service Transition team, delivering Service Management consulting and expertise across a significant portfolio of complex customer environments. The A/NZ Service Transition team often shapes a new customers first impression of Datacom, influencing and validating their belief that they have chosen the right partner.

**About You**:
This role requires a confident and experienced Service Management practitioner who is comfortable in using their skills and knowledge to increase efficiency, capability and enhance performance both internally and externally; designing and implementing processes to meet our customer’s service and process objectives.
You’re a customer relationship management expert; having worked with large managed services customers previously you understand the importance of every interaction, with the ability to lead and influence others.
To be successful in this role, you’ll have a strong track record in:

- Creation and maintenance of Service Designs
- Operational Support and Management in complex IT environments
- Demonstrable experience in requirements gathering and running successful workshops
- Working within a Service Improvement environment
- Delivering high levels of customer satisfaction and communicating to Senior Leaders and Executive stakeholders
- ITIL processes, with a broad understanding of technology and IT services solutions

Why Datacom?

To Apply
Just hit the “Apply” button and submit your CV and cover letter, it’s as simple as that



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