Operations Lead

Do you enjoy hands-on support across various business areas including updating our intranet, IT coordination, facilities management, supplier relations, and visitor experience?

**ABOUT TRA**
TRA is a leading insights agency - we practice the art of knowing people. With offices in Tāmaki-Makaurau (Auckland), Naarm (Melbourne) and Gadigal Land (Sydney), we work with clients across the Tasman and the world.

Bringing together the best of both worlds for ambitious and strategic minds, we are a diverse group of thinkers, intent on solving the complex and challenging problems our clients are facing. We combine our understanding of human behaviour with intelligent data capability to navigate uncertainty and answer the big questions. At TRA, we believe there's always a story in the data. Watch this video to see ours.

**ABOUT THE ROLE**
We are seeking a highly motivated and detail-oriented Operations Lead with strong organisational and project management skills with the ability to handle multiple responsibilities.

Reporting to the COO, the Operations Lead is the key driver of operational efficiency, knowledge management, and culture-building initiatives within TRA. This role brings hands-on execution to support daily operations across various domains including knowledge base management, IT coordination, facilities management, supplier relations, and visitor experience. You will champion the development and optimisation of our intranet, serve as a central coordinator of technology resources, and foster a positive workplace culture.

Key Responsibilities:
1. Knowledge Base Management (Intranet Ownership)
- Oversee and maintain the company intranet as a central knowledge hub, ensuring content accuracy, accessibility, and alignment with organisational goals.
- Collaborate with departments to update, organize, and optimise knowledge resources, documentation, and shared tools.

2. Technology Coordination
- Serve as the primary liaison between TRA’s IT supplier, operations, and other departments to ensure that technology needs are identified, addressed, and coordinated across the organisation.
- Coordinate hardware and software implementation, upgrades, to minimise downtime and maximise productivity.

3. Vendor Management
- Management of AV service (Ricoh) - project management, ongoing account relationship.
- Management of IT managed service (Kordia) - ticket SLAs, account management, Service Improvement Plan

4. Supplier Management
- Manage relationships with key suppliers and vendors to ensure timely and cost-effective procurement of services and supplies (including food, cleaning, travel, Kordia and Ricoh)
- Negotiate and monitor supplier contracts, evaluate performance, and ensure compliance with service-level agreements.
- Conduct regular assessments to identify cost-saving opportunities, streamline procurement processes, and reduce risks.

5. Office and Facility Management
- Oversee the day-to-day management of office facilities, ensuring a safe, efficient, and welcoming environment.
- Manage office supplies, to support a productive work environment.
- Ensure compliance with safety and regulatory requirements and handle any facility-related issues or improvements.

6. Culture Building
- Foster a positive and collaborative workplace culture by organising team events, company rituals, and other engagement initiatives.
- Support the office senior leadership team in their schedules and engagements.
- Support P&C with onboarding and inductions of new employees and the exit process for the Auckland office

7. Visitor Experience
- Act as the main point of contact for visitors to create a welcoming and positive experience.
- Coordinate with relevant teams to manage visitor access, schedules, and resources, ensuring a streamlined experience from arrival to departure.
- Maintain public spaces to reflect the company’s brand and professionalism.

**Requirements**:
We are looking for someone with:
- Strong organisational and project management skills with the ability to handle multiple responsibilities.- Excellent communication and interpersonal skills to engage with staff, vendors, and visitors.- Proficiency in knowledge management platforms, IT systems, and procurement processes.- Proven ability to build and sustain a positive office culture.

**Benefits**

Glad you asked.
- Join an award-winning agency that values innovation and transformative thinking. TRA has been named Research Agency of the Year, AU/NZ, B&T Awards 2024
- TRA has also been awarded AFR BOSS Most Innovative Company, Professional Services (2024), Gold for Campaign Asia-Pacific Research Agency of the Year and Silver for Independent Agency of the Year, in Australia and New Zealand in 2023, and many more
- Do the best work of your life, alongside some of the greatest thinkers you’ll encounter in your career. We are a curious, creative, and multi-disciplinary team that thrives on openness and respect. We are committed to delivering amazing work built on values