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Property Underwriting Assistant

3 weeks ago

Auckland City, New Zealand Combined Insurance Full time

Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

**Your Role**

The primary purpose of this role is to assist the NZ Property Underwriting team and deliver a high quality client service. We want to empower you to own the policy and support the Underwriter end to end.

This includes (but is not limited to) corresponding with brokers assisting and coordinating Multinational placements, handling accounting or policies queries and working with underwriters to prepare quotes on new business and renewal submissions in line with Chubb’s risk appetite. You will also be responsible for all policy documentation being issued directly to brokers within the set service level agreement.

**Your Responsibilities**
- Process Management and Customer Service _
- Act as first point of contact for processing of complex business.
- To review New Business submission to determine opportunities for cross-selling and decision to quote based on Chubb’s appetite and underwriting review.
- To prepare Underwriting files for both Renewal and New Business (including but not limited to inputting data into underwriting system, compiling market research, completing raters, referral write-ups, producing and issuing quotes in line with underwriting guidelines).
- To liaise with brokers on coverage and pricing inquiries.
- To liaise with internal departments for credit control, claims and risk information.
- Assist in the coordination of Multinational placements (including submission review, determining local coverage requirements and calculation of risk premiums and or rates).
- To quote and bind endorsements in line with underwriting guidelines and coordinate nil premium amendments to New and Renewal policies.
- Assisting with the reconciliation of aged finance items.
- Ensure underwriting files are complete and fulfil audit requirement and manage transition of policies.
- To ensure policy tracking/workflow tools are accurate and reflect current status of policy at all times.
- Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT.
- Any other ad hoc duties allocated by the NZ Property Manager.
- Service Delivery & Quality Adherence _
- Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues.
- Build good working relationships with third party provider, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met.
- To support the Underwriting community through liaison with and participation at meetings with brokers, internal departments and external advisers.
- To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with NZ Property Manager.
- To independently handle requests and queries from customers where appropriate coordinate with appropriate departments and staff to resolve first level customer complaints.
- To adhere to robust Quality Framework standards and procedures.
- To work within the framework of our ethical and service standards.