Senior Manager, Marketing

About nib | Ko Wai Mātou- Free health, life, income protection insurance + discounts for family- Join a supportive and dedicated team where you can develop and enhance your career- Great offices located in Auckland’s CBD- Hybrid work environment with the flexibility to work from home and the office- Fitness incentives- Short term incentive programmes

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance. We believe the 'status quo is death' - we admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our ‘future state’ strategy. _Ehara i te toa takitahi_ (success is not achieved alone) - you will be joining a collaborative, innovative and driven team.

About the role | He Aha Te Tūranga

As Senior Manager, Marketing - Brand, Sponsorship & Communications, you’ll be responsible for designing and delivering high-impact, customer-first communications across the entire member journey — from onboarding and engagement to retention and value-add services.

You’ll lead the strategy and execution of direct marketing initiatives, digital content, and multi-channel campaigns that improve member experience, strengthen loyalty, and drive commercial outcomes. Alongside this, you’ll oversee nib’s brand presence and sponsorship portfolio to build brand equity and community connection.

You’ll also coach a high-performing team, work closely with stakeholders across the NZ business and wider nib Group, and manage agency partners to bring our brand and member communications to life.

What You’ll Be Doing- Leading strategy and delivery of all member communications and direct marketing- Driving initiatives that improve engagement, retention, NPS, and uptake of member services- Championing a customer-centric approach to communications across digital and offline channels- Managing nib NZ’s brand strategy, digital marketing and content development- Overseeing sponsorship strategy and execution, ensuring alignment with brand and member value- Collaborating cross-functionally to improve end-to-end member experience- Leading a high-performing team with clear goals, support, and development opportunities- Managing budgets, performance tracking, and agency relationships

Please note, this is a 12 month, fixed-term contract.

About you | Ko Wai Koe

You’re a strategic marketer and people leader who is passionate about delivering exceptional experiences to customers. You bring:
- 5+ years in senior marketing roles, with a strong focus on customer or member communications, ideally within the financial services sector- Expertise in lifecycle and direct marketing (CRM, marketing automation, content marketing)- Excellent communication, leadership, and stakeholder engagement skills- Strong analytical capability to optimise campaigns and demonstrate impact- Experience in managing brand and sponsorship strategies- A track record of leading teams and agency partners to deliver high-quality outcomes- Tertiary qualification in Marketing or related field (preferred)- Experience in insurance, health, or member-based services (ideal)

We embrace an inclusive working environment. _We are LGBTQIA+, disability and neurodiverse inclusive,_ and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment_._