Noc Service Specialist

**About Spark** As New Zealand's largest telecommunications and digital services company, Spark New Zealand has a powerful purpose: "To help all New Zealanders win big in a digital world" We believe that digital technology can make a significant, positive impact on our nation's social and economic wellbeing. Technology can enable stronger, safer, more connected communities - even in the most remote rural areas. It can open more opportunities for our children, regardless of their socio-economic backgrounds. It can improve health outcomes for New Zealanders of all ages and walks of life. And it can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies. **Why work for Spark?** We are a fun and inclusive workplace who value staff individuality and foster a culture of connection where everyone has a voice. We are a flexible workplace, with ways of working that are constantly evolving so we are always open to thinking outside the box to ensure we can best support you and teams We are a team where we want you to be involved in making a real difference to your clients and learn from teams that are committed to growing you We provide world class learning opportunities to support you with career development opportunities (including certification and trainings) We have amazing benefits such as monthly Spark credit, health insurance, Life, Trauma & Income Insurance cover, BYOD and BYOD allowance and more **Inclusion and Diversity** Spark recognizes the value of an inclusive and diverse workplace, to help all New Zealand win big in a digital world, Spark relies on creating diverse teams that can use their different backgrounds, perspectives, experiences and skills to solve complex customer problems. Collaboration by diverse teams is what creates magic you can find out more about our Blue Heart Kaupapa here **Benefits** Our benefits are just one of the many things that make working at Spark that extra bit special. We want you to be covered with a range of amazing benefits, exclusive and just for you as a Spark employee. From access to Spark products, comprehensive medical and insurance cover, to sweet deals for a range of NZ retailers and more. Spark Benefits: - Medical: We've got our people covered. Comprehensive surgical and consultation medical cover from Southern Cross (Wellbeing Two plan combined with the Keeping Well Plus module). You can also get cover for your family and dependents. - Volunteer Days: Give back to the community. All staff get paid volunteer days to spend doing good for their favorite charity. - Holidays: We know how valuable time off is In addition to four weeks of annual leave, we offer the ability to purchase extra leave. - Deals & Discounts: Enjoy all sorts of deals and discounts - from sportswear to car rental, banking to local restaurants and cafes. - Career Development: Get the most out of your career. Work with your team leader to discover your career 'dream' and we'll help get you there. - Spark Account Credit: Each month we'll give you a credit on your Spark account which you can use towards any of our amazing products. - Spark Store Discounts: Spark people can get the latest devices and accessories at cost plus 5% plus GST at any Spark retail store. - Spark Arena Tickets: Spark gets free tickets for each performance that occurs at Spark Arena, and these are given away to Spark people as part of a staff ballot. - Spark Sports Tickets: Get behind your favorite sports and catch the action from the side-line by entering the draw to win free tickets to selected sports events around the country. - Paid Parental Leave: We'll give you additional assistance to enable you to have some time to enjoy your family without worrying about the financial challenges that a new baby can bring. We'll pay you 80% of the ordinary salary you earned prior to taking parental leave for 26 weeks, and we'll hold your role for a year. **About the Role** The NOC Service Specialist is the first point of contact for all enquiries related to Network Operations, Security & Access. Dealing with enquiries from within Spark and external stakeholders including other ISPs, Network providers/partners worldwide & the general public. You will gain an understanding of the technology and systems that make up the Spark Network and how they interact with each other and impact our stakeholders. You will be part of the Incident Team working collaboratively with NOC Engineers, Performance and Resolution Leaders in incident triage, to assist in resolving faults and notifying our internal and external stakeholders of unplanned outages As a member of the Change Team, you will be part of the team responsible for every change that occurs on our network, ensuring that all changes are carried out in accordance with Spark Change procedures ensuring that customer impact is minimized and notified. Underpinning all of this i