Nzski - Food and Beverage Team Leader - Queenstown

2 weeks ago

Queenstown, New Zealand Trojan Holdings Ltd Full time

**Food and Beverage Team Leader - Queenstown**

Reporting to the Head of Department, and working with other senior roles within the department, you’ll be a great team player who thrives in a positive work environment and works hard to achieve the best possible atmosphere for both customers and fellow staff. You’ll have the flexibility to both lead and follow as required.

**About the Role**
- The Team Leader oversees all Front of House operations and staff to ensure efficiencies and a consistent, high-quality food and beverage product and customer service experience
- which exceeds our guests' expectations.
- Provides team leadership, communication skills, training skills and knowledge of all F & B related tasks, organisational skills and knowledge, staff scheduling and staff management
- In conjunction with the Food & Beverage Head of Department, to undertake staff recruitment, induction, administration and performance management.
- Liaise with Kitchen Leaders about daily operations, menus, service and assist as required
- Working with the Supply Manager and crew to ensure a robust stock management process is in place. Ensuring all outlets are fully stocked at all times
- Ability to jump in and assist in any aspects of the department operations when required

**About You**
- At least two years of experience in a supervisory role within a Hospitality environment
- Outstanding customer service and leadership skills
- Supervisory experience in a fast-paced, high-volume or multi-outlet cafe, restaurant or bar
- Solid understanding with Point Of Sale including cashiering, end of day reconciliation, and money handling procedures
- Experience with creating staff rosters to labour budget and managing the operation to meet varying business levels
- Experience with food control plans and their requirements.
- Be committed to creating a Health and Safety Culture

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