Station Support Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Station Support Officer
- Based at Queenstown Police Station, Southern District
- Band C
- Permanent
- NAV
- Police Employee
- JR4607979

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

The role of Frontline Station Support Officer is to provide customer service for our Front Counter based at the Queenstown Police Station. You may be faced with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner.

The role of Frontline Station Support Officer provides operational and administrative support to Police which includes but is not limited to front counter customer service, data entry, use of Police systems and file management.

The role of Alcohol Harm Reduction Support Officer is to prevent alcohol related harm by providing specialist vetting, data management and other support services. There is scope in this role for further development.

**Key Accountabilities**:

- The ability to deal with challenging circumstances in a customer services environment
- Outstanding customer service skills and the ability to work hard in a team environment
- Prioritise workflow
- Manage time effectively to complete multiple files and meet deadlines
- Excellent verbal and written communication skills
- Professionalism - taking pride in representing Police and making a difference in the communities we serve
- Supportive of one another - supporting our colleagues across every function and level of Police

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

**Additional Information**:

- Must have a Full NZ Driver’s licence
- Transfer costs applicable

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

To view the position description for this role please copy and paste this link into a new browser:
Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)

Utu ā-tau | Salary

This position is covered by a collective agreement and salary will commence between $57,083 and $66,018 dependent on skills and experience relevant to the role.