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Housekeeping/room Attendant

2 weeks ago

Auckland City, New Zealand United Auckland Full time

We are a hostel in Auckland central and now looking for a housekeeping to join us
- Change bed linen and make beds
- Replace used towels
- Sweep and mop floors
- Vacuum carpets
- Replenish bath care products (e.g. soap and shampoo)
- Restock beverages and food items
- Clean public areas
- Report any technical issues and maintenance needs
- Address guests' queries
- Ensure all assigned rooms are clean and tidy by the end of the shift
- Follow hotel security guidelines
- Recording missing or damaged items and arranging for the item’s repair or replacements
- Responding to customer complaints or enquiries immediately and reporting any problems to the supervisor
- Maintaining an inventory of household items, uniforms, equipment and furniture
- Notifying homeowners of any accidents or problems while rendering service
- Establishing and maintaining standard operating procedures for cleaning and organising the home or facility
- Cleaning and disinfecting equipment at the end of their shift
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits
- Any other reasonable tasks required by the employer

**Job Type**: Casual

Pay: $24.00 per hour

Expected hours: 5 - 30 per week

Schedule:

- Monday to Friday
- On call
- Public holidays
- Rotating roster
- Weekend availability