Client Services Advisor

Discover a career with purpose at MBIE
- Brand new team in Christchurch. F/T Regular hours 9 am - 5 pm (Mon - Fri)
- Provide essential phone support and valuable immigration information to people who wish to visit, study, work or live lawfully in New Zealand.
- MBIE offers the potential to work from home up to 40% of the time after being fully trained

**Salary**: $51,323 per annum

The MBIE Immigration Contact Centre (ICC) needs people who are switched on. To be successful in this role, you will need a passion for learning, a positive, pro-active approach to work, be resilient and have experience in a customer service environment.

As a Client Services Advisor in the Te Whakatairanga Immigration Contact Centre team, you will assist our internal, external, and global customers. ICC provides valuable information and advice to people who wish to visit, study, work or live lawfully in New Zealand. This role will give invaluable insights into MBIE and its policies. You will join an MBIE call centre team that is committed to an inclusive and diverse environment and continually building Māori capability. You'll build relationships and networks within the organisation, have the opportunity for skills growth and development and be well supported by an experienced leadership team.

**Hours**:
This is a permanent, full-time role where you will be scheduled for a 7.5 hour shift, starting at 9 am and finishing at 5 pm Monday to Friday. Once you are trained, capable and confident, there is the potential to WFH up to 40% of the time.

**Salary**:
The starting salary for our CSAs is $51,323. Thanks to our progression framework, if you like self-development and achieving goals there is the ability to move quickly through our salary steps. Within 12 to 18 months you could earn $61,528 with the ability to move to a Senior Client Service Advisor role and earn up to $66,630.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and experience required:
**Our Client Service Advisors will be able to**:

- Demonstrate their exemplary verbal and written communication skills
- Listen to what people need, analyse information quickly and give concise, complete and correct advice for the issue at hand
- Handle stressful and emotionally difficult situations with a level head and sensitive approach
- Communicate and build rapport with a diverse variety of people and cultures
- Create a great customer experience that is world class by being empathetic, trusted and knowledgeable
- Be agile working in a fast-paced, exciting, and fluid environment

**What we can offer**:

- Ongoing training, support and coaching to enable your success and professional development
- A supportive, collaborative, diverse and inclusive work culture
- An opportunity to grow your knowledge, experience and understanding of New Zealand matters and it’s current climate
- Quick, consistent progression, along with steady salary increases if you choose to develop your career
- The satisfaction of knowing that you are providing an essential service and helping “Grow Aotearoa for All”, every day
- A diverse role where you will always be learning and the opportunity to train and tailor your career progression
- The potential to work from home up to 40% of your time

**Staff benefits**:

- Discounts on gym memberships
- Reduced health insurance premiums
- E-bike discount scheme
- Free flu vaccinations

This is a great opportunity to start your career in government. Learning about the many aspects of the Ministry of Business, Innovation & Employment will open numerous career paths to you with one of New Zealand's top and largest employers.

**Ētahi kōrero mō MBIE - About MBIE**:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing sy