Software Onboarding Specialist

6 days ago


Albany, New Zealand Smart-Builder Full time

**Want to get into the software industry? Love process? Improvements? Training?**

We are looking for someone smart to join us on our journey taking software to the glass industry, globally.
- Smart Team & Beautiful Offices
- Excellent Salary & Awesome Software
- Real Opportunities for Growth
- Work From Home (WFH) Opportunities
- Offices in NZ (Auckland) & UK (London)
- Pool Table, Foosball Table, Giant Jenga & Board Games
- No previous IT experience required
**The Role**
We need someone smart and well spoken to join our customer onboarding & configuration team. This role is all about learning how our software works, so you can help our customers to get the most out of it.

**Responsibilities for this role include**:

- Discovery calls with new customers to understand their requirements
- Setting up & configuring our software to meet those requirements
- Running online training sessions to supplement their online learning
- Working closely with your team mates to improve your team processes
- Managing your projects in Wrike (similar to Asana)
- Building great relationships with our customers, and internally with our team
**To excel in this role you will**:

- Have excellent written and oral communication skills
- Have great attention to detail
- Love the idea of being an expert at something
- Love being part of a team
- Enjoy a hands-off management style
- Have a sound understanding of basic mathematics
- Get a kick out of helping people

**About our company**
We make software exclusively for the glass industry and are lucky enough to be the leaders within the industry. Our mission is to become the most widely used software platform for glass shops globally. We have an amazing team and a lot of amazing opportunities ahead of us. We are growing very steadily and as a result there are a lot of opportunities for our staff to grow with us.

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00 - $90,000.00 per year

Schedule:

- Monday to Friday


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