Current jobs related to Customer Service Representative - East Tamaki - CallCentre People

  • Customer Service Representative

    2 weeks ago

    East Tamaki, New Zealand The Roastery at Twenty Three Full time

    At UCC Coffee we’re partnering with some of ANZ’s most iconic retail and out of home brands to lead the market in roasted coffee. From bean to cup, we’re redefining coffee for some of the nation’s most renowned brands. Join our team and immerse yourself in the vibrant world of coffee, where you'll unlock exciting learning opportunities within our ANZ...

  • Customer Service and Sales Representative

    1 week ago

    East Tamaki, New Zealand TSB Living Ltd Full time

    **TSB Living Limited**is a distributor and online retailer based in Auckland. We're currently seeking Customer Service Representative Superstar to join our team in Auckland. If you enjoy working in an Fast paced, unique and fun environment with a great team and lots of customer service experience then we need you! **The Role**: - As a front line...

  • Customer Services Representative

    1 week ago

    East Tamaki, New Zealand Carters Full time

    We're looking for a motivated Customer Service Representative to join our CARTERS East Tamaki team. With your commitment to outstanding customer service, you might just be the person we've been looking for. - Become part of a positive team servicing your local CARTERS community - Competitive remuneration and benefits plan - Forge a long-term career with...

  • Customer Service Representative

    2 weeks ago

    East Tamaki, New Zealand Triangle Recruitment Full time

    Our client is a Well-established Auckland based company manufacturing and distributor of over 90 Chemical, Agricultural products such as Herbicides, Pesticides and Fungicides servicing the NZ Farming, Horticultural, Turf and local Councils. They are now on the look out for a Customer Service Superstar to hit the ground running. **Full time: 8am to 4.30pm...

  • Customer Service Representative

    1 week ago

    East Tamaki, New Zealand Triangle Recruitment Full time

    Our client is a well-established Agriculture Company specializing in manufacturing and distribution of herbicides, fungicides and insecticides in New Zealand for over 20 years. They specialize in working on safer more sustainable chemistry for various sectors in New Zealand. The site contains manufacturing, warehousing, laboratory and sales office...

  • Customer Support Representative

    3 days ago

    East Tamaki, New Zealand Komatsu New Zealand Full time

    **The Opportunity**: An exciting opportunity has arisen for a Spare Parts Interpreter/ Customer Support Representative to join our Customer Support Team. This role highly supports internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveries. Other duties include: - Maintaining a high level of accuracy...

  • Customer Service Representative

    2 weeks ago

    East Auckland, New Zealand Bapcor New Zealand Full time

    Are you a natural communicator and relationship builder? - Mon to Fri regular hours, with alternative Sat mornings - Amazing team culture, development opportunities and an awesome manager support Time for a new beginning? How about working for a company that likes to see its staff progress and build a career. If you have a keen go getter personality, a good...

  • Customer Support Representative

    3 days ago

    East Tamaki, New Zealand TSB Living Ltd Full time

    TSB Living Limited is a distributor and online retailer based in Auckland. We're currently seeking Customer Support to join our team in Auckland East Tamaki. If you enjoy working in an Fast paced, unique and fun environment with a great team and lots of customer service experience then we need you! A genuine desire to help and up-sell, and be willing to...

  • Customer Service

    6 days ago

    East Tamaki, New Zealand Pact Group Full time

    Company Description Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture. SULO is a part of PACT Packaging, and based in East Tamaki...

  • Business Development Representative

    2 days ago

    East Tamaki, New Zealand Etex Australia Full time

    Career Growth: We invest in your development, empowering you to reach your full - Collaborative Environment: Join a passionate team that values teamwork and creat - Global Impact: Contribute to projects that make a difference on a global scale **Etex **is a global leader that inspires the world to build safe, sustainable, smart and beautiful living spaces...

Customer Service Representative

2 weeks ago

East Tamaki, New Zealand CallCentre People Full time

The purpose of the Customer Service Representative is to assist the Service Advisors with the day-to-day operations of all front-line activities.

**Main tasks**:

- Answer incoming calls and made bookings where required.
- Outbound Sales Calls to Customers CRM Program
- CRM Program - Call 5 days past SDD.
- CRM Program - Service Win-back Call 100 days past SDD.
- Service Follow up call after service completed by CCC within 48 hours.
- Ensuring vehicle information is accurately recorded when assisting with the booking of customers.
- Assisting with booking in of clients, and processing of vehicle details before handing job cards to workshop controller
- Recording customer prospect details correctly so that sales can utilize them.
- Documenting all warranty work as per manufacturer's requirements and dealership policy
- Work closely with the after-sales and Workshop managers to ensure that the resource booking screen has been utilized correctly and that all jobs are followed up throughout the day.
- Ensure that all clients that have parts ordered are communicated to regularly and are booked in when they arrive.
- Assisting Service Advisors to help maximize service sales

**Experience**:

- Previous experience in customer service

**Knowledge**:

- Knowledge of the manufacturer’s warranty procedures and documentation
- Knowledge of mechanical breakdown insurance procedures and documentation

**Skills & Competencies**:

- Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face-to-face.
- Communication: the ability to communicate clearly and concisely, varying communication styles depending upon the audience.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organization: accomplish objectives effectively within the time frame given and carry out administrative duties within the portfolio in an efficient and timely manner.
- Professional approach (essential).
- Confident manner (essential).
- A positive approach to change (essential).

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.