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Customer Experience Rep

2 weeks ago

Hamilton, New Zealand Livestock Improvement Corporation Full time

**At a glance**:
**Ref: 46606 | **Hamilton (Newstead) | **Contact Centre/Customer Service Representative | **Experienced | **Permanent |**:
Join New Zealand's leading agri-tech and dairy herd improvement cooperative Celebrating over a century of groundbreaking contributions to the dairy industry, LIC is at the forefront of innovation, offering industry-leading genetics and technology solutions to empower dairy farmers towards more sustainable and profitable farms.

**The Role**

Step into the heartbeat of LIC - our Customer Experience Centre Our team provide exceptional phone-based service to our farming customers. Forget the usual call centre routine - we're all about genuine conversations, and value-add support.

Joining our supportive team, you'll go beyond ordinary customer service, playing a crucial role in educating and supporting our farmers through our various products and services. You'll be set up for success from the start, with a full and comprehensive training programme, so you'll be able to confidently provide the best support possible to our customers.

**About You**

This is a great opportunity to catapult your career in a fast-paced environment, where you'll be challenged to solve problems, and think on your feet. A background in customer service, retail, reception, or hospitality will set you up well for this role.

You'll be a fast learner with great tech skills - quickly mastering various systems and technologies to seamlessly assist our customers.

Confident, proactive, adaptable, and resilient, you'll have excellent communication skills and be able to quickly gather information from customers to get to the heart of their issue, and explain any technical information in a way which is easily understood.

**In Return**

Join a team that values your input, appreciates your efforts, and encourages your growth Our environment is supportive and friendly, and we can also offer you:

- $60k starting salary
- Free carparking
- Permanent employment, working Monday - Friday - No rosters or weekend work
- Great environment with massage chair and snacks station
- Access to our employee shares scheme
- 2 extra leave days per year and family leave for new parents
- Based at our Newstead offices, where we have a pool, tennis and volleyball court, café, and active social club.