Customer Experience Champion

1 week ago

Hamilton, New Zealand Hill Laboratories Full time

**Join us as a Customer Experience Champion**
- ** Be part of a forward-thinking team that values innovation and customer-centricity.**:

- ** Make a real impact on how our clients interact with our digital platforms.**:

- ** Enjoy a supportive work environment where your ideas and expertise are valued.**

**Are you passionate about creating seamless digital experiences and driving customer satisfaction? Do you thrive in a collaborative environment where innovation and continuous improvement are celebrated? If so, we want you on our team**

We have a fantastic opportunity to be a part of a dedicated drive towards growth in our digital adoption and ongoing system development.

This is a dynamic permanent full-time role where you’ll be the voice of the customer, the bridge between technical teams and end-users, and a key player in shaping the future of our customer experience. Working 40 hours per week, Monday to Friday based in Hamilton; we offer flexible working hours and the ability to work from home up to two days per week.

**What you'll do**
- Collaborate across teams to improve digital channels and drive customer satisfaction.
- Support onboarding, troubleshoot issues, and ensure timely resolution.
- Analyze data and share insights to guide strategic improvements.
- Champion digital adoption and continuous improvement initiatives.

**What you'll bring**

**Education**: Minimum NCEA Level 3 or equivalent. A background in Science, IT, or Operations is a plus.

**Experience**: At least 3 years in customer service, technical support, or systems analysis.

**Skills**:

- Excellent written, verbal, and presentation communication
- Strong time management and prioritisation
- Problem-solving and customer relationship management
- Confidence in learning and teaching new software and web-based tools

**Who we are**

At our core, Hill Labs is driven by science. However, the trust we've built with our clients over the past 40 years speaks volumes about our dedication to people - both those we serve and those who work with us. We understand that our success is a direct result of the commitment and expertise of our diverse and forward-thinking team. We are passionate about providing meaningful value to every employee through four fundamental pillars: Balance, Variety, Opportunity, and Support.

**_ Ready to Champion the Customer Experience?_

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