Warranty Administrator

21 hours ago

Auckland City, New Zealand Stellar Full time

**Contract Type**:

- Full Time**Location**:

- NZ - Auckland - North Island**Industry**:

- Transport / Logistics / Drivers**Company Overview**:
Our client is a Commercial Heavy Vehicle dealer, dedicated to being New Zealand’s premier industry leader, guided by a set of core values that prioritise excellence, teamwork, and customer satisfaction. They strive to create a safe working environment while fostering positive economic growth and maintaining unique customer relationships.

**Position Overview**:
We are seeking a diligent and detail-oriented Warranty Administrator to join our team. The Warranty Administrator will play a crucial role in ensuring customer satisfaction by efficiently managing warranty claims and providing exceptional service.

**Key Responsibilities**:

- Communicate with customers and automotive technicians to define the scope of warranty claim resolutions and set expectations.
- Process all warranty paperwork accurately and ensure proper documentation to meet franchise criteria.
- Follow up on each claim to ensure timely service delivery and compensation for the dealership.
- Provide timely and accurate reports as required.
- Resubmit rejected claims promptly and follow up on outstanding claims.
- Reconcile all warranty receivables and maintain service and customer records.
- Keep track of warranty parts and stay informed about factory recalls.
- Coordinate with account departments to settle warranty claims and invoice repair orders when required.
- Scan all warranty documentation into the system and claim service contracts.
- Monitor the DMS system to ensure claims are processed within set time frames.

**Personal Skills, Attributes, and Qualifications**:

- Strong knowledge of automotive servicing or repair processes.
- Excellent communication, customer service, and problem-solving skills.
- High standard of literacy and numeracy.
- Proficiency in computer skills, including Microsoft Office.
- Professional telephone manner and ability to work under pressure.
- Capacity to prioritise work and meet deadlines.
- Commitment to safety protocols and environmental awareness.
- Willingness to embrace training and professional development opportunities.

**Company Culture**:
Our client values pride, urgency, teamwork, ownership, respect, and understanding their customers' needs. They foster a culture of excellence, where employees are encouraged to take initiative and contribute to their mission of providing unparalleled service to their customers.
**Application Process**:
To register your interest, click the

  • Warranty Administrator

    10 hours ago

    Auckland CBD, New Zealand Stellar Recruitment Full time

    Warranty Administrator Join a high-performing team representing Prestige Automotive brands and work in one of the most high-end Dealerships in Auckland.About the Role: As a Warranty Administrator you will need to manage and process warranty claims for a leading dealership group specializing in luxury and prestige vehicles. You'll be the key link between...

  • Sales and Warranty Administrator

    1 week ago

    Wellington City, New Zealand CablePrice Full time

    **Benefits to working for CablePrice**: - **_Salary:_**_ Range from $65,000.00 to $75,000.00, depending on experience _ - **_Training & Career Development Opportunities:_**_ We invest in our employees with ongoing coaching, training, and professional development as well as succession planning and we look to promotion from within._ - **_ Boost Employee...

  • Office Administrator

    2 weeks ago

    Auckland City, New Zealand Schindler Full time

    **Location: Auckland, Auckland, New Zealand** **Job ID**: 71717 **We ElevateYou**: We are enhancing the quality of life in urban environments by providing the best mobility solutions across buildings. Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators and related services. Together Schindler moves more...

  • Contracts Project Administrator

    2 weeks ago

    Auckland City, New Zealand Argus Fire Full time

    **CONTRACTS**PROJECT ADMINISTRATOR** **Our Mission is to protect people, business, livelihood & property.** Argus Fire Protection is a well-known company with over 40 years' experience in the fire protection industry. The company covers all aspects including fire system design, installation, and ongoing testing and maintenance of fire systems. Due to the...

  • Service Operations Administrator

    2 weeks ago

    Auckland City, New Zealand McAlpine Hussmann Full time

    We are looking for a pro-active Service Operations Administrator who enjoys working in a dynamic and fast paced environment to come to join our friendly National Service team! About the role: This 6-month fixed - term role is essential to the smooth running of our New Zealand service team therefore, you will need to be personable and willing to help, highly...

  • Equipment Coordinator

    5 days ago

    Auckland City, New Zealand GPC Asia Pacific Full time

    **Manukau location**: - ** Monday to Friday**: - ** Iconic brand with some incredible things happening over the next few years**: - ** Company benefits & unbeatable staff discounts** **About Us** With over 90 years operational experience, GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand, supported by...

  • IT Support Analyst

    2 weeks ago

    Auckland City, New Zealand H2R Consulting Full time

    **Location**: Auckland Type: Permanent / Full Time Reference: 839538 Due to increased business growth we have a fantastic opportunity for an experienced L1-2 IT Support Engineer to work within a dedicated IT team to provide a high level of telephone and face to face Desktop Support. The key requirements are as follows: - 1-2 years working in an IT...

  • Automotive Service Advisor

    2 weeks ago

    Auckland City, New Zealand Automotive Employment NZ Ltd Full time

    **Job reference - 35631** - Large tractor dealership - Fun team environment working with successful agricultural brands in the industry - Excellent salary package with future career opportunities and training provided **Access 31 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment...

  • Warehouse Manager

    22 hours ago

    Auckland City, New Zealand Calibre Recruitment Full time

    Lead and manage a high-performing warehouse team - Oversee stock, dispatch, and operational compliance - Drive efficiency and continuous improvement initiatives **Warehouse Manager - South Auckland** **Location**: Mt Wellington, Auckland **Salary**: Attractive base salary of NZD 80,000 (full-time, permanent) **About the Role** Our client, a...

  • Systems Administrator

    6 days ago

    Auckland CBD, New Zealand Medtech Global Full time NZ$80,000 - NZ$120,000 per year

    Medtech is the market-leading provider of primary health tech solutions in New Zealand. We provide advanced practice management software and other state-of- the-art health technology solutions that enable health professionals to provide 'healthier care'.Summary of PositionThe Systems Administrator – Infrastructure is responsible for ensuring that...