Warranty Administrator

1 week ago

Auckland City, New Zealand Stellar Full time

**Contract Type**:

- Full Time**Location**:

- NZ - Auckland - North Island**Industry**:

- Transport / Logistics / Drivers**Company Overview**:
Our client is a Commercial Heavy Vehicle dealer, dedicated to being New Zealand’s premier industry leader, guided by a set of core values that prioritise excellence, teamwork, and customer satisfaction. They strive to create a safe working environment while fostering positive economic growth and maintaining unique customer relationships.

**Position Overview**:
We are seeking a diligent and detail-oriented Warranty Administrator to join our team. The Warranty Administrator will play a crucial role in ensuring customer satisfaction by efficiently managing warranty claims and providing exceptional service.

**Key Responsibilities**:

- Communicate with customers and automotive technicians to define the scope of warranty claim resolutions and set expectations.
- Process all warranty paperwork accurately and ensure proper documentation to meet franchise criteria.
- Follow up on each claim to ensure timely service delivery and compensation for the dealership.
- Provide timely and accurate reports as required.
- Resubmit rejected claims promptly and follow up on outstanding claims.
- Reconcile all warranty receivables and maintain service and customer records.
- Keep track of warranty parts and stay informed about factory recalls.
- Coordinate with account departments to settle warranty claims and invoice repair orders when required.
- Scan all warranty documentation into the system and claim service contracts.
- Monitor the DMS system to ensure claims are processed within set time frames.

**Personal Skills, Attributes, and Qualifications**:

- Strong knowledge of automotive servicing or repair processes.
- Excellent communication, customer service, and problem-solving skills.
- High standard of literacy and numeracy.
- Proficiency in computer skills, including Microsoft Office.
- Professional telephone manner and ability to work under pressure.
- Capacity to prioritise work and meet deadlines.
- Commitment to safety protocols and environmental awareness.
- Willingness to embrace training and professional development opportunities.

**Company Culture**:
Our client values pride, urgency, teamwork, ownership, respect, and understanding their customers' needs. They foster a culture of excellence, where employees are encouraged to take initiative and contribute to their mission of providing unparalleled service to their customers.
**Application Process**:
To register your interest, click the

  • Warranty Administrator

    1 week ago

    Auckland CBD, New Zealand Stellar Recruitment Full time

    Warranty Administrator Join a high-performing team representing Prestige Automotive brands and work in one of the most high-end Dealerships in Auckland.About the Role: As a Warranty Administrator you will need to manage and process warranty claims for a leading dealership group specializing in luxury and prestige vehicles. You'll be the key link between...

  • Return & Warranty Specialist (Graduate/entry-level)

    7 days ago

    Manukau City, New Zealand PB Technologies Full time

    Head Office RA Full Time (Permanent) Description Are you a fresh graduate of business/logistic/computer science looking for an opportunity to kick start your career? We are currently on the hunt for a Return and Warranty Specialist (Junior) who has a passion for all things Tech to join our RA team in our branch at Manukau Head Office! This is a...

  • Project Administrator

    2 days ago

    Auckland City, New Zealand McAlpine Hussmann Full time

    **About the role**: We have a vacancy available for a permanent Project Administrator to join our friendly team in our Contracts division based in Mt Wellington. We want someone who can hit the ground running. Someone who is an easy-going, forward thinking person who enjoys a fast-paced environment and working as part of a team. **The key tasks for this...

  • Equipment Coordinator

    2 weeks ago

    Auckland City, New Zealand GPC Asia Pacific Full time

    **Manukau location**: - ** Monday to Friday**: - ** Iconic brand with some incredible things happening over the next few years**: - ** Company benefits & unbeatable staff discounts** **About Us** With over 90 years operational experience, GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand, supported by...

  • Demand Planning Administrator

    7 days ago

    Manukau City, New Zealand PB Technologies Full time

    Head Office Demand Planning Full Time (Permanent) Description Are you a tech fan who has graduated in Business, Information Systems, Accounting, Computer Science, Logistics or Supply Chain Management? Are you interested in entering the Supply Chain/Logistics field? This is an awesome opportunity for an office role to join our Supply Chain/Logistics team...

  • Warehouse Assistant

    7 days ago

    Auckland City, New Zealand Beds4U Full time

    Beds4U is a 100% NZ owned & operated business. We are NZ's leading bed retailer with 19 stores across North Island. We're looking for a skilled, innovative and enthusiastic individual to join our team as a Warehouse Assistant. You will assist the Warehouse Manager to ensure that the warehouse runs smoothly and accurately. This full-time position combines...

  • Junior Sales Representative

    5 days ago

    Auckland City, New Zealand Drake New Zealand Full time

    **The company** Pioneers in New Zealand's alternative energy industry, this company has been in the business of solar power for over 30 years. Due to growth, they are on the look-out for a Junior Sales Representative to join their successful team. **The Role** The Junior Sales Rep is responsible for assisting customers with their solar energy...

  • Warehouse Manager

    1 week ago

    Auckland City, New Zealand Calibre Recruitment Full time

    Lead and manage a high-performing warehouse team - Oversee stock, dispatch, and operational compliance - Drive efficiency and continuous improvement initiatives **Warehouse Manager - South Auckland** **Location**: Mt Wellington, Auckland **Salary**: Attractive base salary of NZD 80,000 (full-time, permanent) **About the Role** Our client, a...

  • Service Advisor/csr

    5 days ago

    Auckland City, New Zealand Torpedo7 Full time

    Company Description As NZ's most popular outdoor adventure retailer, our passionate team live and breath our offerings, and whether on foot, bike, water or snow we go all out to ensure our customers have an unforgettable positive experience on their adventures too! **Job Description**: The Service Advisor is critical to the Torpedo7 customer service...

  • Customer Service Representative

    1 week ago

    Auckland CBD, New Zealand Trade Depot Ltd Full time

    About the CompanyTrade Depot has rapidly grown over the last ten years to one of the largest home improvement stores in New Zealand, delivering excellent products at outstanding prices to both businesses and consumers.  Starting with only four staff, our team is now over 180 strong and growing still.  With this tremendous growth comes tremendous...