Customer Experience Specialist
2 weeks ago
We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.
This role is pivotal to our Customer Experience Team. You will be delivering outstanding customer service and support, leading to better health outcomes for our customers. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience.
Linwood Medical Centre provides health care services to the East Christchurch community. Located in Eastgate Shopping Centre, we are proud to work closely with The Loft Community Wellbeing Services.
**About the role**:
Your focus will be delivering customer-first service, liaising with patients, their families and care providers. You will be the “go to” for resolving customer experience issues and providing support to the clinical team. Ultimately, you will be proactive in making all patient experiences seamless, accessible, timely, and as safe as possible. Key responsibilities include:
- Providing insight into process improvement within the Customer Experience Team
- Assisting with clinical enrolments
- Handling patient files
- Invoicing, billing & appointment bookings.
The shifts we are looking to fill are:
- Monday to Friday between 8.30am to 5pm (Thursday off)
- Monday to Friday between 2.00pm to 6.00pm.
**Experience Required**:
- Customer service experience
- Able to thrive in a fast-paced environment
- Exceptional written and verbal communication skills
- Detail oriented and the ability to multitask
- Team player who can collaborate with various departments
- Tech savvy
- Ability to think on your feet and display good judgment and decision making skills
**If you're passionate about customer care and would like to step into the healthcare industry to make a difference, we would love to hear from you
-
Senior Customer Experience Specialist
1 day ago
Christchurch, Canterbury, New Zealand Tend Full timeAt Tend, our mission is to deliver healthcare that truly listens, understands, and adapts to individual needs. As a Senior Customer Experience Specialist, you'll play a pivotal role in ensuring seamless experiences for our patients while also supporting and guiding your team to perform at their best.This role combines the core responsibilities of a Customer...
-
Customer Experience Specialist
7 days ago
Christchurch, Canterbury, New Zealand Tend Full time NZ$45,000 - NZ$60,000 per yearWe are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.This...
-
Customer Specialist
5 days ago
Christchurch Central, New Zealand ASB Bank Limited Full timeCustomer Specialist - Northlands Papanui and Riccarton (Part-Time Shifts available)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The role:We have...
-
Digital Experience Platform Specialist
2 days ago
Christchurch, New Zealand Christchurch City Council Full timeThe Council's IT function plays a pivotal role in our organisation through its range of information and technology services, supporting the delivery of the Council's services to the community. There is virtually nothing that happens in our organisation without some IT touch. As a forward thinker, you will always be one step ahead having a strong awareness...
-
Customer Experience Specialist
6 days ago
Christchurch, New Zealand Tend Full timeWe are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we...
-
Digital Experience Platform Specialist
2 days ago
Christchurch, New Zealand Christchurch City Council Full timeThe Council's IT function plays a pivotal role in our organisation through its range of information and technology services, supporting the delivery of the Council's services to the community. There is virtually nothing that happens in our organisation without some IT touch. As a forward thinker, you will always be one step ahead having a strong awareness...
-
Digital Experience Platform Specialist
2 days ago
Christchurch, New Zealand Christchurch City Council Full time**_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._** The Council's IT function plays a pivotal role in our organisation through its range of information and technology services, supporting the delivery of the...
-
Customer Specialist
3 days ago
Christchurch, Canterbury, New Zealand Farmlands Co-operative Society Full time NZ$50,000 - NZ$80,000 per yearCompetitive remuneration + benefitsFlexible working conditions + free parkingKiwi-owned Brand - Aotearoa's largest farming co-operativeMō te whai waahi | About the opportunityWe are looking for a Customer Specialist to join our Christchurch Support office on a fixed-term basis, ending 1 December 2026.In this role, you will:Action administration duties for...
-
Customer Services Specialist
7 days ago
Christchurch Central, New Zealand SPEED NZ ltd Full time NZ$40,000 - NZ$60,000 per yearJoin SPEED as a Customer Services Specialist – Drive Growth in the Automotive IndustrySPEED, a fast-growing and trusted leader in the New Zealand Automotive Parts industry, is on the lookout for a dynamic and results-driven Customer Services Specialist. This is an exciting opportunity to play a key role in our growth journey across Auckland.About SPEED:At...
-
Customer Onboarding Specialist
2 weeks ago
Christchurch, New Zealand Onside Full time**About Onside** Onside is transforming the rural sector with cutting-edge operations, compliance, and risk management software. More than just SaaS, we’re leading the charge in biosecurity - empowering rural communities to grow while protecting the world's food supply. Trusted across Australia and New Zealand, we’re gearing up for global impact. We...