Station Support Officer Shift

**Station Support Officer, it starts with you**
- **Location: x2 positions available Tauranga and Mount Maunganui Based-WBOP**:

- **Band D**:

- **Shift, Permanent, Full-time**:

- **NAV**:

- **JR4660579**

**E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.**
- Stand at the stern of the canoe and feel the spray of the future biting at your face_

**Mō te tūnga | About the role**

You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.

The role requires someone with excellent customer focus, be part of a high performing team, attention to detail with a can-do attitude.

The role of a Station support Officer provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing, Court file preparation and file management.

**Key Accountabilities**:

- The ability to deal with challenging individuals in a customer services environment
- Outstanding customer service skills and the ability to work hard in a team environment
- Prioritise workflow
- Manage time effectively to complete multiple files and meet deadlines
- Excellent verbal and written communication skills
- Ability to Problem-solve, work under pressure, and manage competing demands.

**He aha taau e kawe mai | What you’ll bring**

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- Must have a driver’s license
- The successful applicant will be required to undergo a full reference and security check prior to any offer of employment being made

This role is set at
**Individual Contributor** level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business - Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL:
**To view the position description for this role please copy and paste this link into a new browser**:
**Mo t**
**ā**
**tou | About us**

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

Applicant Information Pack (External)
- All applicants must have the right to work in New Zealand.

**Utu ā-tau | Salary**

This position is covered by a collective agreement and salary will commence between $66,670 and $76,592 dependent on skills and experience relevant to the role.

**If you have any questions about this vacancy, please contact