Senior Support Officer

Business Support - Senior Support Officer
- Rotorua
- Permanent, full-time
- Salary band A3 ($46,774-$57,168)

If you are energetic, organised, thrive in a busy environment where attention to detail is imperative, can manage conflicting priorities, enjoy taking responsibility, have a bubbly personality and can develop good working relationships, then this could be the role for you.

We have an exciting opportunity for a customer service superstar with administrative experience to join our Rotorua office as part of the Bay of Plenty‑Waiariki Business Support Team.

Help shape the future of Education
- He mea _**_tārai _**_e mātou te _**_mātauranga_**_ kia_**_ rangatira_**_ ai, kia _**_mana taurite_**_ ai ōna _**_huanga_**
- We work to _**_shape_**_ an _**_education_**_ system that delivers _**_equitable_**_ and _**_excellent outcomes_**

At Te Tāhuhu o te Mātauranga | Ministry of Education, we work to provide services and support nationally, regionally and locally to the education sector, and in some cases, directly to ākonga and whānau.

We help shape the policies, settings and performance of the education system for early learning, schooling and tertiary. We do this by building relationships and understanding the needs of those who receive our services.

**We are making significant changes to how we deliver our mahi by**
- Taking practical action to give effect to te Tiriti o Waitangi.
- Giving priority to regional and local voice.
- Delivering greater responsiveness, accessibility and integrated services and support.
- Improving feedback loops and information flows.

Our organisation is made up of talented and committed people across Aotearoa | New Zealand from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for every child, young person and adult student in our education system.

About our group and team

The Business Support Team is part of Te Mahau | Te Tai Whenua (Central), a frontline group of staff who work with education providers, children and their families across the Bay of Plenty-Waiariki region.

Reporting to the Business Support Manager, the Senior Support Officers provide a broad range of administrative and project support services to different teams and functions within the Ministry and collaborate with other team members to deliver shared services. The team plays a vital role in contributing to and achieving the Ministry's overall goals.

Mō tēnei tūranga | About this role

This position has a key focus on being the first point of contact for our Rotorua office. You will welcome our visitors as they arrive at our reception area, answer telephone calls and refer enquiries to the different Ministry teams, including those in other regions. You will support our suppliers and contractors when they arrive at our site and maintain security by issuing visitor access cards. You will assist with fleet and event management, respond promptly to internal staff requests, and provide business support to the broader Ministry team.

As this role is part of the Business Support team, it is necessary that you are a strong team player, have excellent organisational and time management skills, and multi-task with superb accuracy and attention to detail. You must also be flexible with a desire to learn.

Mōhou ake | About you

This position could interest you if you enjoy working with people, take pride in going that extra mile and thrive on working in a busy, collaborative team within a corporate office environment. You may be looking for an entry level role or someone returning to the workforce.

The following are the must-have professional skills we are looking for:

- superb customer service skills with a positive, can-do attitude
- a professional telephone manner
- sound computer literacy and knowledge of the Microsoft Office suite, with a particular emphasis on Excel, Word and Outlook and working with databases
- tech-savvy and the ability to learn new technology and systems fast
- the ability to troubleshoot basic information and communications technology (ICT) and mobile device queries
- strong organisation skills with impeccable time management and the ability to multi-task and meet deadlines
- the ability to work unsupervised while maintaining a high degree of accuracy
- previous administration experience is desirable
- the ability to work well as part of a team and under pressure
- flexibility and a desire to learn
- excellent written, oral and interpersonal communication skills
- a current driver's licence is essential.

If you think that you can make a strong contribution to the success of this organisation, and you can demonstrate the required skills and attitude to work as part of our busy team, we encourage you to apply.

Kua rite koe mō tēnei mahi? | Are you ready to make a difference?

In your cover letter we'd like to know about you, your values, your whakapapa or