Guest Service Agent

3 days ago

Auckland City, New Zealand Nesuto New Zealand Ltd Full time

GUEST SERVICES AGENT / HOTEL RECEPTIONIST
Auckland CBD, Auckland
Front Office & Guest Services (Hospitality & Tourism)
Full time
$23- $24 per hour

We focus on the development of team members that are a part of a bigger picture. Our team do not simply deliver service, we provide memorable experiences for all our guests and residents.
We have a great opportunity for a part time Guest Services agent to join our growing team. The role offers:

- The opportunity to work from a great CBD location next to Spark Arena
- Free parking in the CBD
- Heavily discounted rates on hotel stays for you, your friends and family across New Zealand and Australia
- The opportunity to work with a growing brand across New Zealand and Australia
- The role involves:_
- All aspects of front desk operations and assisting with reservations
- Working efficiently with our maintenance and housekeeping teams to ensure the property is presented to the highest standard.
- Superb communication skills when interacting with guests, suppliers, residents and owners
- Handling guest requests and ensuring guest satisfaction.
- Striving to improve the properties operations and finding efficiencies in processes.
- Ensuring security is effectively managed at all times.
- Ensuring compliance with licensing laws, health and safety and other statutory regulations.
- The ideal applicant will be:_
- Charismatic... We love building relationships and providing support.
- We encourage our team to allow their personality to shine through._
- Intuitive... We anticipate what to do and how to act.
- We know what our clients need before they have to ask._
- A Leader... We are all leaders in our business.
- We empower our team to act in the best interest of our team, our guests and the business._
- Organized... We empower our team to coordinate their department and make decisions.
- An eye for detail is a must._
- Positive... We come to work with a great attitude and a solution focused mindset.
- We love what we do and show true passion._
- Previous experience in a hotel based role
- Microsoft Office skills
- Superb communication skills

Applicants must have a valid visa or be eligible to work in New Zealand.
It is an amazing time to get on board and join our team. If you think you fit the bill... what are you waiting for?

**Employer Contact Instructions**

**Job Type**: Part-time

**Salary**: $23.00 - $24.00 per hour

Expected hours: 16 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Public holidays
- Weekend availability

Ability to commute/relocate:

- Auckland City 1010: Reliably commute or planning to relocate before starting work (required)

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