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Verification Officer

2 weeks ago

Auckland CBD, New Zealand First Mortgage Services and First Title Full time

**Are you passionate about customer service?**

**Do you want to work in a role where you help someone move into their dream home?**
- **Great team environment where we celebrate milestones and successes**
- **Work/life balance, no shift work and the weekends are yours**
- **Flexible workplace with a hybrid work environment**

**We have an exciting opportunity for a Mortgage Verifications Officer to join us on a full-time permanent basis. If you are looking to advance your career in the banking/finance sector, keep reading...**

We are seeking a positive and proactive person with previous customer service and administration experience to join our team as a Verifications Officer. The Verifications Officer is responsible for checking loan documents to ensure compliance with both client and regulatory requirements all while delivering a positive experience to our customers.

Some of the key tasks include;
- Verify an allocation of new files daily and accurately identify and advise any outstanding requirements
- Ensure all lender requirements and special conditions have been satisfied
- Work with clients to ensure that any issues that so arise are resolved promptly
- Regularly follow up any outstanding requirements in line with SLA’s
- Correctly calculate and input of all fees and charges including Government stamp duty and registration costs, lender fees and legal/disbursement fees

This role is based in our spacious offices at Mt Eden.

At First Mortgage Services we offer a great team environment and culture where we celebrate milestones and achievements. We have been certified as a Great Place to Work. We have a leading recognition and reward program, a range of staff benefits including annual flu vaccinations and professional development opportunities including support for external development including paid study leave.

**About you**
- You have previous experience in the mortgage industry or other comparable finance industry experience
- You are able to work in a high pressure and high volume work environment
- You are flexible and agile with great organisation skills and attention to detail
- You are a great communicator and excel at providing outstanding customer service
- You are a collaborative team member
- Your computer literacy and data entry skills are exceptional and you adapt to new technologies that are introduced

**About us**
- With offices across Australia & New Zealand, First Mortgage Services Pty Limited and First American Title Insurance form part of the First American Financial Corporation. We offer property risk insurance and premier mortgage processing services to our clients. The First American Financial Corporation is a FORTUNE 500® company that traces its history to 1889._

**Our Vision**

To consistently provide the best customer experience through and engaged workforce committed to innovation, collaboration and enduring relationships.

Please note:
A criminal and credit background check, which includes bankruptcy and debt consolidation checks, is required for this role.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $59,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application Question(s):

- Do you have valid working rights in New Zealand? Please specify.