Relationship Manager

**Why choose Lotto?**:
At Lotto NZ, we’re believers in inspiring Kiwis to dream big. So working with us means doing meaningful mahi that benefits good causes across Aotearoa. All while having fun along the way.

Everything we do comes back to making sure Kiwis can play in a way that’s healthy and fun, whilst returning 100% of our profits back into our communities around Aotearoa.

**Our Commitment as a Crown Entity**:
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

**A** bit about the role**:
At Lotto NZ, we are dedicated to delivering exceptional customer service and ensuring our retailers have the support they need to succeed. As a Relationship Manager, you will be at the heart of this mission, acting as the key point of contact for your portfolio of retailers in Palmerston North and surrounding areas.

As a Relationship Manager, you will be responsible for managing all aspects of the relationship with our retailers, from opening new stores to ensuring ongoing success. Your focus will be on bringing our customer vision to life in each store, providing support and guidance, and driving sales growth.

**Key responsibilities**:

- ** Relationship management**:Build and maintain trusting and collaborative relationships with retailers. Provide advice, identify opportunities, and add value with each interaction.
- ** Customer experience**: ensure winning customer experiences in all stores. Gather customer insights and use them to improve the in-store experience.
- ** Safe gambling**:champion our Play Smart programme to minimise the risk of harm from problem and underage gambling.
- ** Operations**: manage the end-to-end process of store openings, closures, and upgrades. Ensure compliance with all relevant standards and documentation.
- ** Training**: deliver training to retailers and their staff on Lotto NZ systems, processes, and products.
- ** Health & safety**:ensure the safe installation and maintenance of Lotto NZ equipment in stores.

**What we’re looking for**:

- ** Communication skills**: effectively communicate ideas and concepts both verbally and in writing to build strong relationships with a diverse range of people.
- ** Time management**: prioritise your workload to maximise time and financial resources.
- ** Retail experience**: a thorough knowledge of the retail industry with 5+ years of experience.
- ** Leadership**:confidently lead challenging conversations and manage store performance.
- ** Analytical skills**: use data to develop sales plans and identify key retail drivers.
- ** Driver Licence**:A current clean NZ drivers licence is required.

**How we care for you**:
To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we. Some of this includes:

- Insurances including medical, life, income protection and critical illness to make sure you’re covered whenever you need it
- An annual wellness benefit to support your wellbeing.
- Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.
- Personalised development to help you grow, including access to tools like LinkedIn Learning.
- Recruitment referral bonus.
- An array of health and wellness benefits such as free flu jabs and access to EAP.
- Parental leave return to work lumpsum payment.
- Opportunity to join any of our Inclusion, Diversity, Equity and Wellbeing networks.

**Come as you are**:
We want you to feel at home when you’re with us. We accept you and celebrate you exactly as you are, no matter your background.

At Lotto NZ, we believe that when everyone’s in, everyone wins. That’s why we’re committed to and intentional about building a diverse and inclusive workforce that our customers and communities can feel a part of. Our focus is to create an environment where you thrive, and where people from all backgrounds feel seen, heard, and understood

This is your opportunity to join a group of good people, with good vibes who support each other like whānau.

We want you to feel comfortable throughout the recruitment process, so please feel free to let us know if there is anything you need to allow you to participate equitably.

**Don’t worry if you think