Customer Services Triage Officer

2 weeks ago

Christchurch, New Zealand Christchurch City Council Full time

**_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._**

Christchurch City Council's Regulatory Compliance Unit is responsible for ensuring that we achieve community outcomes while meeting legislative requirements. Food Safety, Environmental Health, Animal Management, and Alcohol Licensing are just some areas we regulate to ensure the safety of our community.

**About the role | Ko te mahi nei**

Our Customer Services & Triage Officers provide professional business administration and customer support for our field staff, namely the Animal Management Officers, Compliance Officers and Environmental Health Officers within the Regulatory Compliance Unit. The team triage service requests, allocate work efficiently and dispatch Officers following the Regulatory Compliance strategy and within relevant legislative requirements whilst delivering exceptional and timely customer service.

We are looking for someone to join us in a 12 month fixed term capacity.

**About you | Ko Koe Tēnei**

You will be able to engage with others and provide exemplary service to our customers. You will be an adaptable problem solver and be able to take action, looking beyond the obvious for solutions. This role will require you to manage your workload but will see you collaborating with your team members to achieve goals. Strong, respectful communication is a must, both verbal and written. You will also have:

- Minimum Certificate in Business Administration or other relevant qualification/s with extensive experience working with legislation.
- Three years' experience in administering legislation in a compliance/regulatory environment.
- Ability to work under pressure and cope with variable workloads
- Accuracy and attention to detail in all aspects of work
- A high degree of knowledge and interpretation of legislation and bylaws.

**What's in it for you? He aha ngā hua ki a koe?**
**Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

- Access to training programmes, workshops, and development opportunities
- Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
- Collaboration - exposure to wider areas of the organisation

Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.

**Additional Information | Ko ētahi atu kōrero**:

- Hours of work - 37.5 - 40 hours per week_
- Position - Fixed term full time_
- Location_ - This position is primarily based at 10 Metro Place, Bromley_

**_ Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._

  • Team Leader Customer Service

    2 weeks ago

    Christchurch, New Zealand Christchurch City Council Full time

    The Customer Service and Triage team is the engine of our Regulatory Compliance Unit. We support customers and the wider team in triaging service requests while delivering exceptional and timely customer service. Without us, the wheels wouldn't turn! This team manages both administration and work allocation activities for our Animal Management, Compliance,...

  • Secondary Triage Clinician

    5 days ago

    Christchurch, Canterbury, New Zealand Hato Hone St John Full time NZ$60,000 - NZ$80,000 per year

    Ko wai mātou - About us:Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteers works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are...

  • Primary Triage

    2 weeks ago

    Christchurch, New Zealand Hato Hone St John Full time

    **Company Description** Ko wai mātou - About us**: Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier,...

  • Mental Health Triage Clinician

    2 weeks ago

    Christchurch, New Zealand Pegasus Health Full time

    **Mental Health Triage Clinician / Kaitautoko tāngata whai ora** **Ko wai mātou | About us** Pegasus Health supports many aspects of health and wellbeing in Canterbury. We provide services and support to general practices and community-based health providers to deliver quality health care to patients. We work in partnership with our communities, general...

  • Secondary Triage Clinician

    3 days ago

    Auckland or Christchurch, New Zealand Hato Hone St John Full time NZ$60,000 - NZ$90,000 per year

    Company Description Ko wai mātou - About us:Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteers works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and...

  • Customer Service Officer

    4 days ago

    Christchurch, New Zealand Programmed Full time

    This is an exciting opportunity to work with a reputable company who looks after their employees. **Our client is based in Christchurch in Sockburn and is looking for a Customer Service Officer to begin ASAP!** This is an exciting opportunity to work with a reputable company that looks after its employees. What's in it for you: - Ongoing work with a...

  • Customer Service Officer

    2 weeks ago

    Christchurch, New Zealand Inland Revenue Department - New Zealand Full time

    Ready to put the ME into IRD? We think our Customer Service Officer role is for YOU. Great individuals can achieve remarkable things with us! To discover the perfect "what's in it for me," explore opportunities at IR. We have positions available in our offices located in our Christchurch office. **He aha te mahi? | What is the role?** The Customer Service...

  • Mail and Customer Service Officer

    2 weeks ago

    Christchurch, New Zealand NZ Post Full time

    Mail and Customer Service Officer | On-Call | Christchurch Courier Post is an iconic New Zealand business and part of the NZ Post Group that's committed to a future that meets our customers both physically and digitally. We are charting a course towards a big future - we choose to be bold - and nothing will get in the way of delivering what our customers...

  • Senior Customer Service Officer

    2 weeks ago

    Christchurch, New Zealand Kathmandu Full time

    We are BCorp certified - Sustainability is at the heart of everything we do - Great benefits including paid parental leave and generous staff discounts - Career opportunities throughout Australia & New Zealand **About Kathmandu...** Kathmandu is a leading global outdoor brand whose journey began in Aotearoa, New Zealand in 1987. We believe out there is...

  • Mail and Customer Service Officer

    6 days ago

    Christchurch, New Zealand NZ Post Full time

    Showcase your problem-solving skills - Sockburn location - Permanent part time role We are charting a course towards a big future - we choose to be bold - and nothing will get in the way of delivering what our customers care about. Based at our Sockburn branch in Main South Road, we are looking for a Mail and Customer Service Officer to deliver an...