Team Leader, Donor Relations

3 days ago

New Zealand New Zealand Government Full time

Donor Relations Team Leader - Territory Management Leadership role managing a Sales and Customer Service Team
We have an exciting opportunity for an energetic and experienced leader who wants to play a big part in saving people's lives by leading a dynamic Donor Relations team in Hamilton and Tauranga. This position directly reporting to the Regional Manager and has approximately 8 direct reports.
The New Zealand Blood and Organ Service (NZBS) is responsible for the collection, management and safety of New Zealand's blood supply. Through the generous blood donations donated by New Zealander's, we are able to help save lives. This is a fantastic opportunity to be part of an organisation that makes a difference.
By supporting the wider blood service team, the primary objective of this position is to lead the Donor Relations team in Waikato / Tauranga to achieve blood collection requirements. The Team Leader is responsible for ensuring our Donor base is sufficient to meet the clinical demands for blood and blood products in the region. Not only is it important to build and maintain our vital volunteer Blood Donor database, but they will be pivotal in raising the profile of NZBS in the business community and ensuring local collection targets are met. The need to increase the donor base as collection requirements for the Northern / Waikato Region are increasing by in excess of 8% year on year.
As the Donor Relations Team lead you will lead and coach a dedicated team ensuring all activities are carried out to meet collection requirements. This includes the territory management, coordination of blood drives, managing Team Red accounts and running promotional events to recruit new donors. The role has a strong community and corporate focus, hence it is essential that you have networking skills, confidence and credibility to coach and lead the team to present to wide-ranging audiences, such as schools through to corporate businesses.
Your success in this role will depend on your extensive experience in staff management, territory management, planning and your proven record in sales and customer retention. You will be a people person with experience in developing a high performing team, solution focused, goal oriented and a competent manager. You can communicate performance expectations clearly as well as acknowledge success and effort.
The Team Leader is responsible for meeting collection targets and promoting blood donation in the Waikato / Tauranga and Central North Island regions. We have two donor centres - Hamilton, Tauranga along with 2 Whole Blood Mobile drives within the region.
If you have passion, innovative ideas and the desire to make a difference to people's lives, we want to hear from you now

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