Patient Experience Coordinator

1 week ago


Waitakere, New Zealand Green Cross Health Full time

**Patient Experience Coordinator - The Doctors Massey**
- Permanent, Full-Time Role
- Use Your Administrative & Customer Service Skills to Make a Real Impact
- Be Part of a Welcoming, Patient-Focused Team

**About the Role**

We're seeking a motivated Patient Experience Coordinator to help lead the day-to-day operations of our busy medical centre. You'll manage daily administrative functions, provide leadership to the front-desk team, and help create a smooth, welcoming experience for every patient.

**This is a permanent full time role, working 40 hours per week across 4-5 days from Monday - Friday.**

**Key Responsibilities**
- Oversee reception and admin functions
- Provide hands-on leadership and support to the front-office team
- Champion a high standard of patient service and satisfaction
- Manage financial tasks, reporting, and clinic processes
- Act as a key liaison with clinicians, external providers, and Green Cross Health Support Office

**About You**

You'll bring a positive, professional approach, strong attention to detail, and a passion for supporting others. We're looking for someone who enjoys working in a busy, people-focused environment and takes pride in delivering great service with care and confidence.
- Experience in general practice administration (preferred)
- Strong customer service and interpersonal skills
- Financial know-how, including Excel and reporting tools
- Familiarity with MedTech Evolution (a bonus)
- Calm, professional, and confident with systems
- Collaborative and positive team approach
- Applicants for this position should have the right to work in New Zealand. (Citizenship, NZ residency, or a valid NZ work permit.)_


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