Work Management Centre Operator

**ABOUT VENTIA**

One of Australasia’s largest dedicated infrastructure service providers, Ventia is a new and dynamic organisation with a rich history. Our clients are the owners and operators of major infrastructure that is critical to our communities. No-one else does exactly what we do in the way we do it. Making infrastructure work for our communities is at the heart of who we are and it’s what unites and excites us.

**ABOUT THE ROLE**

Ventia is seeking an experienced Work Management Centre Operator to join their hardworking and dedicated FM team supporting a large local government Facilities Management contract in the Wellington region.

Reporting to the Works Management Centre Lead, the WMCO will provide first point of communication with Ventia’s customers and subcontractors to deliver a timely, quality facilities management services.

The role provides the ‘front door’ of Ventia and requires a calm, professional approach to ensure that work is managed in accordance with a range of demanding priority levels.

**Your key responsibilities include**:

- Managing all aspects of help desk operation, information collation and dissemination, reporting and customer interface.
- Ensuring all reactive maintenance tasks are allocated to the appropriate resource to ensure rectification times are achieved.
- Monitoring progression of all work orders via the Maintenance Information System (MIS), ensuring Facility Managers and the Strategic Asset Manager and Planner are notified of any tasks that are at risk of not meeting timeframes.

Ventia operates on two shifts between 7am to 7pm and you will have the opportunity to work flexibly between the shifts, working together with the other team members to ensure the operations window is covered.

**ABOUT YOU**

You will need to be good with managing multiple systems at the same time and able to learn new things or pick up new tasks quickly. The ability to work in a team environment as well as flexibility around changing work priorities will be key to your success in this role.

**ADDITIONAL REQUIREMENTS**
- A professional warm friendly telephone manner with the ability to speak with clarity and confidence
- Strong problem solving and decision-making ability
- Able to interpret and present written information, demonstrating fluent written and verbal English
- Excellent customer service skills with the client, team members and external customers
- Demonstrated adherence to the Health and Safety practices of the Facilities Maintenance industry and Ventia.

**QUALIFICATIONS AND EXPERIENCE**
- 3 years previous work experience in a services help desk environment
- Proficient in MS windows including Outlook and Excel

The ability to work under pressure, experience with deadlines and reasonable volumes of speed are essential to your success in this role

**WHAT’S IN IT FOR YOU?**

This is an exciting role that will utilise a wide skill set including field work allocation and management, client service calls, general administration, queries, and support tasks.

We offer full training and a wide variety of work and career development opportunities across our business.

Our team environment is supportive, positive, and professional.

**WHAT MAKES YOU RIGHT FOR VENTIA**
- You’re a can-do person who goes above and beyond to get the job done.
- You put safety first.
- You share our values like integrity and excellence.

**DIVERSITY**

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities

**HOW TO APPLY