Online / Click & Collect Manager

1 day ago

Manawatu District ManawatuWanganui, New Zealand Foodstuffs North Island Full time

**We are on the lookout for an online superstar**

Our growing online shopping department is after the next leader who can continue the fantastic work and keep developing the team and department.

Online is a customer facing, fast paced environment that requires a resilient, quick thinking and personable leader to take the team into the next phase of online shopping. If you think you tick these boxes, then get in touch

**DAY TO DAY TASKS**:

- Ensure overall operational excellence is achieved for the Online shopping department
- Manage, motivate, train and support the Online team ensuring that best practice policies and operational procedures are followed at all times, always leading by example
- Effectively plan, monitor and prioritise work progress from the start of the picking order life cycle to completion of order by Click & Collect
- Review department, wage and shrinkage reports to set, manage and drive KPIs and targets with the Online team to achieve desired results for the department
- Manage rosters and wage percentages in conjunction with the Owner Operator and/or Store Manager
- Keep store mapping/locations up to date, make changes if required and work with Department Managers to ensure accuracy
- Effectively resolve all customer related enquiries and complaints when able to and escalate issues to management and/or FSNI Online Operations team when required
- Maintain the desired level of inventory and supplies, including scanners, totes, Techni-ice, chiller bags, uniforms etc.; ordering additional supplies if required and conducting stock takes
- If required, ensure items picked, packed, processed and invoiced for a customer’s order is completed accurately and efficiently by adhering to Standard Operating Procedures and ensuring that best practice guidelines for best before/use-by dates, weighted items, restricted items and substitutions are followed
- Ensure housekeeping/cleaning responsibilities and schedules for Staging Area and Online equipment are maintained and adhered to
- Communicate any feedback/issues to Store Management, FSNI Online Operations team, and/or Service Solutions
- Assist in ensuring other departments meet their Online responsibilities as required
- Follow instructions of FSNI Online Operations team and manager
- Build positive relationships with both internal and external customers
- Contribute to continual improvements and initiatives to help improve the overall quality of the Online shopping experience
- Completing other reasonable duties from time to time as requested to ensure business continuity

**HOURS**:
Sunday to Thursday - Hours and Payrate to be discussed at interview.

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