Operations Contracts Manager

2 days ago

Auckland City, New Zealand Waste Management Full time

**About the role**

We are on the lookout for an Operations Contracts Manager to manage municipal contracts at our new purpose-built, state of the art Head Office in East Tamaki.

Reporting to the Regional Manager, your responsibilities involve comprehensive operational management of the municipal contract ensuring consistent service delivery to customers in Auckland. Working collaboratively with contract partners representing Waste Management to ensure effective service delivery and stakeholder management.

This role will see you consistently achieving and exceeding contract objectives, while maintaining exceptional operational performance and upholding required standards. This will be achieved through proactive management of a team of 15-20 direct reports and a growing fleet of vehicles, whilst maintaining accurate reporting and analysis of business metrics.

You will investigate and identify actions, including escalation to appropriate levels to achieve required issue resolutions within required timeframes and continuous improvement of service delivery.

As a leader in the business, you will coach staff and consistently improve our performance across all aspects of the operation with a constant focus on exceptional levels of health & safety and pride in ensuring contractual services and customer first care are delivered to an exceptional standard.

**To be successful for this opportunity**

We are keen to discuss this position with professionals who thrive on the challenge of attaining operational performance excellence, retaining and developing business over the longer term both with existing stakeholders and with prospective clients.
- Three years or more experience in a contract management or logistics role
- Proven leadership, people management and team working skills
- You are results driven, very detail oriented and have a high level of professionalism
- Experience managing multiple stakeholders and satisfying competing demands
- Moderate experience within the transport / waste / logistics and recycling industries desirable
- Knowledge of HSE and environmental legislation
- Exposure to and knowledge of comprehensive safety management systems
- Excellent communication skills and the ability to deal at all organisational levels
- Exceptional time management and organisational skills
- Proficient with Microsoft Office suite
- Current New Zealand driver’s licence

We are looking for someone who can think outside the square for solutions, with strong personal motivation, exceptional interpersonal skills as well as excellent written and verbal abilities.

**What we offer**

An attractive remuneration package including a vehicle, a great company culture and you will get to work with a strong team of like-minded individuals.

**How to apply**

WM is an EEO employer and promotes drug and alcohol-free workplaces.

Applicants should currently be in New Zealand and hold a current work visa / residency or NZ citizenship.

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