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Retail Manager
2 weeks ago
We are currently looking for a **Retail Manager** Position ASAP since our current manager has resigned.
The Manager will manage the operations of **Sohan Enterprises Limited,** including all cleaning and office functions. **The Manager** will manage and lead staff to ensure the business operates efficiently, productively, profitably, and with a high level of customer satisfaction. The Manager will coordinate resources and liaise with internal and external key contacts to ensure work is completed on time and to a quality standard.
**Minimum 30Hours & Maximum 40 hours per Week & Worked on Monday to Friday 3 PM till 11 PM**
**NZ 2$ 25 - NZ $ 32 per hour**
**Minimum 1 year Experince in relavant feild.**
**Duties & Responsibilities**:
- Managing the day-to-day operations of the business;
- Managing and scheduling workload priorities, job allocation, job flow, job scheduling and labour allocation to ensure all sites are cleaned on time and to a high standard;
- Co-ordinate resources (operational and human), schedules and activities to effectively manage all jobs;
- Holding training and meetings to update staff on new measures and procedures;
- Setting service and procedural standards for staff to follow;
- Conducting regular checks to see that all policies and procedures are followed, sites are cleaned and serviced as per contractual agreements.
- Ensure that all sites are properly locked and alarmed;
- Meet with staff to discuss any issues that may arise;
- Receiving and reviewing feedback from customers and following up to ensure customer satisfaction and retention;
- Undertaking advertising;
- Create new business opportunities through attracting new clients and or offering new services;
- Developing marketing plans, including pricing specials and target clientele;
- Staff management, including recruitment, orientation, training, supervision, reviewing performance, providing feedback, and preparing rosters;
- Maintain staff records, including personal information and time and wage records, ensuring confidentiality;
- Maintaining financial records and accounts;
- Prepare half-yearly forecasts and review against budget;
- Create annual business plan;
- Managing payroll, accounts payable and receivable, pricing and monitoring costs and expenses;
- Review and monitor expenses;
- Purchasing cleaning supplies and equipment;
- Maintaining stock records and stock ordering within budget;
- Preparing weekly or monthly invoices for customers;
- Ensuring staff and work conducted by staff comply with relevant regulations and legislation, including Health and Safety regulations;
- Preventing and properly reporting of all hazards and incidents;
- Maintain customer lists and contact information;
- Enter into contracts for services with new customers; and
- Communicating and handling all client requests and complaints efficiently.
