Digital Performance Analyst

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Join BNZ’s Digital Adoption and Performance team as a Digital Performance Analyst and help shape the future of digital banking through data-driven insights and strategic impact. We a small, effective team that operates at the intersection of business, technology, and support functions, enabling collaboration and alignment across the bank. The team have deep knowledge of BNZs channels and services, and operate with a relaxed hierarchy and an open communication style. Mō te Role | About the Role We sat down with our Head of Digital Adoption, and they let us know the following about the role. What are 5 day to day tasks the person in this role will complete? - Support the Digital Channels team by delivering performance insights packs that inform strategic and operational decisions. - Use Digital Channel information from the digital reporting capabilities to analyse and uncover trends, gaps, and opportunities, translating findings into actionable recommendations that support business outcomes. - Collaborate with cross-functional stakeholders to understand business needs and deliver Digital Channel analytical thinking that supports digital transformation initiatives and drive operational and customer outcomes. - Champion the voice of the customer in digital transformation initiatives by harnessing insights from customer data, research, and feedback. What is the impact of your role? You’ll play a key role in measuring the performance of BNZ’s digital channels. You’ll work closely with cross-functional teams to deliver insights that inform decision-making and improve customer experience, operational efficiency, and digital engagement. What is the team culture and environment like? You’ll join the Digital Adoption and Performance Team, within Digital Channels, a collaborative team that values customer-centric innovation, open communication, and team success. Working across strategy, data, and technology, you’ll deliver performance reporting and actionable recommendations that drive digital transformation and improve customer experiences. If you're passionate about uncovering trends, influencing decisions, and making a real difference, we’d love to hear from you. What skills and experience are required for this role? This is an opportunity for someone with proven experience in performance analysis, business analysis, or digital reporting within a complex organisational environment (3+ years). You will bring a solid understanding of digital channels (web, app, self-service) and customer engagement metrics. You will also have the ability to translate data sets into commercially pragmatic insights and actionable recommendations. What attributes will this person display in order to be successful in this role? The role requires strong communication skills, with the ability to present insights clearly to non-technical stakeholders. You will also have experience working across cross-functional teams including technology, data, and business units. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand - Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”_ Closing Date: 05 October 2025