Emergency Response Operator

1 week ago

Tauranga, New Zealand Tunstall APAC Full time

**About us**

As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.

**Purpose of the role**

To be an important phone contact to valuable clients when they need it the most. From answering emergency medical alarm activations, to general testing and troubleshooting, this role provides exceptional customer service as part of a unified team supporting an amazing group of clients. We have multiple part-time roles available.

**Responsibilities**
- Answer a variety of medical alarm activations, from emergency assistance calls, to general testing and troubleshooting
- Provide reassurance and peace of mind to our customers and their family members
- Notify the ambulance services and communicate critical emergency details
- Assist on-site installers to help onboard new clients with their medical alarms

**Experience and Requirements**
- Engaging 'people person' with the ability to demonstrate empathy
- Proven experience in customer service and exceptional listening skills
- Excellent resilience
- Computer literate, ability to pick up new systems quickly and accurate typing skills
- First aid certificate, or willingness to get one
- A team player who will add to our already amazing workplace culture
- Someone who is looking for the long-term career stability that we can provide

**Flexibility**
- We are looking for new additions to our team who value flexibility_

The role is a permanent part-time position, entailing a total of 48 hours over every two weeks. Shifts are 8 hours in duration and given that we are a 24/7 business, we have shifts to suit most people, with our busiest times between 11 am and 11 pm on weekdays. There will be opportunities to pick up extra shifts outside of your rostered shifts if you are interested as well. Penalty rates are applicable for working during unsocial hours and you'll receive the roster a month in advance, enabling you to plan your time off accordingly.

**Why us?**

We offer our employees:

- Shift penalties are paid on the entire shift when these hours are worked
- Flexible hybrid remote working opportunities, once trained
- Above Living Wage rates paid
- Great induction and orientation process to welcome you onboard
- Free onsite parking and discounted gym membership
- Opportunities for training and development so you can grow within your role and throughout the company
- Fun and regular staff events - we love food
- Instant and yearly recognition awards
- Warm and friendly culture
- Free counselling service
- Discounts and benefits

**Diversity & Inclusion**

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall, you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

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