Customer Service Officer L1

1 week ago

Greymouth, New Zealand Inland Revenue Full time

Are you passionate about making a positive impact on the economic and social wellbeing of New Zealand Aotearoa? As a Customer Service Officer at Inland Revenue (IR), you’ll play a key role in delivering exceptional service and supporting long-term compliance. You'll engage with a wide range of customers, using your communication and problem-solving skills to enhance their experience and help resolve their queries. This role also includes responsibilities in debt recovery, where you'll assist customers in managing outstanding obligations and finding sustainable solutions.

**About Inland Revenue | Mō te Tari Taake**

Inland Revenue is the backbone of New Zealand’s revenue system, collecting the funds that support essential services and programmes Through a focus on excellent service and fair compliance, our work supports the country’s economic strength and social wellbeing.

**What’s the Role? | He aha te mahi?**

As a Customer Service Officer based in **Greymouth**, you’ll be part of a dynamic frontline team. Our work goes beyond tax - we help fund and deliver services that support people across Aotearoa. This role is about more than numbers; it’s about people. You’ll be the first point of contact for a diverse range of customers, helping them understand their obligations and get things right from the start.

In this role, you’ll take the time to understand each customer’s unique situation and use your judgement to help them achieve the best outcomes. A key part of your role will involve working with customers who have overdue accounts, guiding them through repayment options, and taking fair and empathetic steps to recover outstanding debts.

**Who We’re Looking For | Ko wai mātou e kimi nei?**
- Communicate clearly and effectively, including in challenging or sensitive conversations
- Solve problems with confidence, care, and sound judgment
- Show empathy and understanding when engaging with diverse customer needs
- Adapt easily to different situations, people, and communication styles
- Work well in a collaborative team environment
- Confident using digital tools and systems
- Pay close attention to detail and accuracy
- Have experience in customer service or contact centre environments
- Skilled in resolving customer queries and negotiating positive outcomesComfortable making outbound calls and engaging proactively with customers

**What’s in it for You? | He aha ngā painga mōu?**
- At IR, we support your wellbeing and work-life balance. You’ll benefit from:

- Ongoing training and development
- Generous leave entitlements (annual, sick, parental)
- A supportive, inclusive workplace culture
- Financial wellbeing support, including payroll giving and KiwiSaver contributions

This is a full-time role of 75 hours and 50 minutes per fortnight, worked between 8:00am and 6:15pm, Monday to Friday, with scheduled shifts based on business needs. The salary for this position is $60,385 per annum. The start date for this role is 26 January 2026.

**Applications close Sunday 16 November 2025.**

_Our recruitment process includes a short video interview, cognitive test, face-to-face interview, and reference checks.**Cultural Commitment | Te Tautoko Ahurea**

At IR, we work together to make a meaningful difference for all New Zealanders. We honour Te Tiriti o Waitangi and uphold the principles of democracy, equity, and service. Our values guide us in creating a workplace where everyone feels respected, supported, and empowered to thrive.

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