Service Manager, Urology and Orl Services

2 weeks ago

Auckland City, New Zealand Te Whatu Ora - Health New Zealand Full time

Permanent Full-time | Manukau Health Park
- Lead with purpose, inspire with compassion and deliver excellence
- Bring your expertise. Step into impact. Help shape a stronger, fairer future for all.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
- ** About the Role**

We are seeking an inspiring and strategic Service Manager to lead our Urology and ORL services—someone who champions innovation, cultivates high-performing teams, and delivers outstanding outcomes that make a meaningful difference in the communities we serve.

Reporting to the General Manager, Surgery, Anaesthesia and Perioperative Services (SAPS), you will lead the operational and strategic delivery of Urology and ORL services. Working in partnership with the Clinical Head of Department and key clinical and operational leaders, you will;
- **Lead, Inspire and Innovate** - Partner with passionate Clinical Heads and senior leaders to lead a high-performing team committed to our patients need.
- **Be a Voice for Equity** - Champion initiatives that improve health outcomes for Māori, Pacific and communities with health disparities.
- **Shape Strategy, Drive Change** - Influence key service planning decisions and contribute to the future design and delivery of our perioperative services.
- **Champion People & Culture** - Foster a workplace built on kindness, collaboration, and growth. Lead with empathy to boost staff engagement, enhance job satisfaction, and support meaningful professional development at every level.

**About You**
- **Extensive Leadership Experience** - Minimum of 5 years’ experience managing complex healthcare operations, including responsibility for staff leadership, financial oversight, and transformational change.
- **A Track Record of Driving Innovation** - Proven ability to build and sustain a culture of performance, transparency, and continuous improvement with a strong customer
- and patient-focused mindset.
- **Expertise in Systems Improvement** - Demonstrated success in designing and implementing sustainable processes that lift performance, improve patient flow, and enhance service quality.
- **Inspirational People Leadership** - A collaborative and empowering leadership style, with experience guiding teams through change, building capability, setting clear goals, and celebrating success.
- **Operational Excellence Under Pressure** - A resilient and strategic thinker, confident managing complexity, navigating risk, and making sound decisions to ensure high-quality service delivery.

This is more than a job — it's your chance to lead with purpose, impact with heart, and help shape the future of our service.

**Working at Health New Zealand**

**How to Apply**

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

**Closing Date: 27th August 2025**

**Job details**:
**Job Reference**:

CMH202515725**Location**:

- North Island - Auckland - South & East Auckland**Job type**:

Permanent Full time**Expertise**:

- Non-clinical - Management - Management**Closes**:

27-Aug-2025

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