Field Service Engineer

As a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses excellent communication skills, both oral and written. Troubleshoots, services, installs (deploys) and repairs equipment at customer sites. Maintains Service Management System and Teams platform to properly initiate,organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work. Duties & Responsibilities What you'll do: - Responsible for meeting daily service needs and driving customer satisfaction - Installs, repairs and maintains equipment in the field; provides customer training as required. - Documents all inspections, maintenance, repair work and submits paperwork in a timely basis - Order, install, and return parts and manages repair parts cycle time - Reviews all logs for open issues and prepares formal reports to customers as necessary. - Participates in Service sales opportunities and assists with promoting and implementing revenue programs. - Ensures that tools and test equipment are properly maintained and calibrated - Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable. - Seeks to provide technical support to customers and other service professionals as required. - Possesses a solid level of technical knowledge on the main company’s products in the region. - Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends. - Exercises every available measure to control and minimize costs. - Comply with and ensure department compliance with Company health, safety and environmental policies. - Other duties as required. The Individual What you'll definitely need: - Electrical/Electronics Engineering Degree or equivalent technical training/experience. Equivalence achieved through comparative work and life experience is acceptable (>5 years work experience in a related electrical or mechanical field service role). - Competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs. - Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems/equipment. - Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be willing & able to travel at short notice. Must be willing and able to be on-call as per the roster. - While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required. - Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once. - Excellent customer service skills and the ability to handle stressful situations. - Self-motivated, reliable, and accountable individual. - Self-starter, being able to work autonomously with mínimal supervision. - Clean drivers license. - Ability to acquire and maintain relevant security clearance and industry related licenses. **Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.** **Diversity & Inclusion**: We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. Smiths