Service Desk Engineer

**Introduction**:
Do you want to work for a New Zealand owned business that is all about people and getting things done in a collaborative, fun environment? Then come join our team and share your IT managed services sales DNA with some of NZ’s leading brands.

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 100+ staff across Auckland, Wellington, Hamilton and Christchurch. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

**Description**:
A bit about your role

We are looking for a superstar who has the ability to troubleshoot, fix and remedy a wide range of IT problem supporting our customer systems through tickets, over the phone or face to face.

This hybrid Service Desk and Field services role will be working remotely or from our client’s sites, where you will be primarily responsible for monitoring and responding to IT related issues as they arise within our client’s IT environment. You will also be key in building rapport and relationships within the client’s userbase and key stakeholders.

It’s all about taking the pain out of working in a technology driven environment by delivering timely, concise, and cohesive solutions which reduces downtime and maximise workplace efficiencies. You will manage incidents and service requests as a team to ensure service level agreements (SLA’s) are met.

This role is a key frontline position which involves professional, desktop, and in-person delivery of IT support to our enterprise client’s infrastructure.

**Skills and Experiences**:
What we are looking for

You enjoy working in a hybrid Service Desk and Field Services function with proven experience performing in a similar role.

You will have at least 3 years’ experience operating in a dynamic, enterprise environment with hands on experience working with tools and technologies like Active Directory (AD), Microsoft SCCM, MS Exchange, O365, and Modern desktop.

Having ITIL certification or experience working in an ITIL environment will be a plus. Including your experience in IT Service Management platforms preferably Ivanti or ServiceNow are nice to have.

What really drives you is seeing the difference you can make to the daily operation and you strive to go the extra mile to deliver incredible results for your customers and team.

While your excellent communication skills, coupled with your pleasing personality and proven customer-centric and high standards will be valuable to your success.

Please note that we are hiring for both permanent and independent contractor positions and that you must have full New Zealand work rights. This role will also involve some travel to Rotorua, Hamilton and at times in Taupo area.

People are at the heart of DDS IT. Excellent culture with a caring and family feel. Now is a once in a lifetime opportunity to join the DDS IT family.

At DDS IT, we strive for excellent HR and Recruitment and Selection standards. We are proud to be an Equal Opportunities Employer (EOE) and believe that diversity within the workplace is an essential element to our success.