Service Desk Team Member

2 days ago

Hamilton, New Zealand The Warehouse Full time

**Company Description**
The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

The Warehouse stores or ‘red sheds’ are a kiwi household name, with a presence in virtually every kiwi home and community. By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our friendly, helpful Team Members help keep our customers shopping with us.

This is a busy varied role and a strong match for someone who gets what good customer service looks and feels like.

You will be based in-store at our customer service desk, and your role focuses on helping customers. This could vary from: assisting our customers with their inquiries, right through to processing returns, exchanges, refunds and transfers. Alongside, you will support Loss Prevention with security assistance and help support and supervise the Checkout area as needed.

**We currently have three service desk positions available along with a self-checkout vacancy**:
**Customer Service Shift Patterns 1**

Tuesday & Wednesday 4:00pm to 9:30pm

**Customer Service Shift Pattern 2**

Friday & Saturday 7:30am to 4pm

**Customer Service + Self
- Checkout Shift Pattern 3**

Friday 4:00pm to 9:30pm & Self Checkout Saturday 2:30pm to 9pm

**Customer Service Shift Pattern 4**

Thursday 4:00pm to 9:30pm
**Qualifications**
Your ability to think and act quickly on your feet, excellent communication skills and team player approach will be key to your success.

Our wish list also includes:

- Previous experience in retail, hospitality or a customer facing role
- Experience with POS systems
- A positive, can-do attitude
- Strong attention to detail
- The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

**Additional Information**
What can we offer you as a TWG team member?
- A team discount card across our brands
- A paid day off on your birthday
- Continuous training and development
- Career progression - a great steppingstone into other internal opportunities
- Wellness and discretionary leave

At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions. Keen? Stop reading and start applying This really could be that right next role to accelerate your customer service skills.

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