Production Assurance Lead

2 weeks ago

Auckland City, New Zealand Insurance Australia Group Full time

At IAG, were ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
The Production Assurance Lead role will play pivotal role in maintaining stability and resilience across our technology environment. Youll lead major incident and problem management processes, ensuring rapid service restoration and reducing recurring disruptions. Acting as a trusted liaison for IT changes, youll communicate effectively with stakeholders and coordinate multi-vendor engagement during critical events.These newly created roles combine technical expertise with strategic leadershipdesigning observability dashboards, leveraging GenAI for automation, and driving continuous improvement. Youll also influence Technology& Operations (T) processes and best practices, act as a key link between T and divisional units, and manage service-impacting risks. If you thrive in complex environments and want to shape enterprise-wide technology outcomes, this is your opportunity to make a real impact.
This is permanent full-time role based in Tmaki Makaurau (Auckland).
Ng Mahi Hei Whakatutuki Mu | What You'll Do
Act as the divisional representative for IT changes and coordinate multi-vendor engagement during Major Incidents Design and build observability dashboards and implement GenAI automation use cases to improve operations Represent your CIO tower in post-incident reviews, trend analysis, and drive continuous service improvement plans across Technology& Operations Act as a link between Technology& Operations and divisional units, translate business service experience to technology language and vice versa, escalating risks, common themes requiring mitigation, incidents requiring intervention. Establish strong operational relationships with technology, business, and partner teams to identify opportunities and deliver improved service outcomes Mentor junior team members within the Product Assurance squad
u Pkenga me u Wheako | What You'll Bring
Extensive experience in IT, including 4+ years in Major Incident Management and or Service Management ITIL processes (Major Incident, Problem, Change) Proven experience in Major Incident Management and Problem Management in an enterprise scale organisation Strong analytical and problem-solving skills with excellent stakeholder communication Proficiency in observability dashboarding and experience designing GenAI solutions ITIL v4 Foundation certification (Intermediate or Practitioner preferred
T Mtau ki a Koutou| What We Offer
Boosted KiwiSaver with 4% employer contribution and life insurance as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Annual $500 health& wellbeing payment. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
**Applications close**: Tuesday 2 December 2025 9:59PM NZDT
Please note full time, part time, and job-sharing arrangements will be considered.
T Mtau Ratonga Tautoko | Adjustments& Support

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