Service Desk Engineer
2 days ago
**Ko Mātou Tēnei** | This is us**
Here at BNZ, it's about more than just banking. We mahi (work) together in an agile, energising environment to create innovative solutions that won't just help our customers be good with money, but also do great things with it.
The Service Desk is the face of BNZ Technology, we support all BNZ staff, including third party vendors. We provide primarily phone-based support and are currently investigating additional channels such as Click-to-chat.
What is in it for you? You'll appreciate our flexible working arrangements such as working from home and generous leave - including 6 weeks annual leave. We encourage learning, development and career progression - BNZ is a large organization and has countless possibilities for the future.
**Mō te Tūranga | About the Role**
We sat down with one of our Tīma Leader's (who you'd report to), and they let us know the following about the role:
**What is the tīma culture and environment like?**
We are like one big family. It may sound cheesy and cliché but I stand by it
**What do we want you to know before you apply?**
Having worked on a Help Desk or in a Contact Centre will help you get up to speed quickly.
**What is the most exciting thing about this opportunity?**
The role opens the door to endless career progression possibilities given the exposure to hundreds of systems and processes, as well as the diversity of roles within BNZ Technology.
**What is the most challenging thing about this opportunity?**
**What attributes will this person display in order to be successful in this role?**
A critical thinker with a passion for problem solving and providing outstanding customer service.
**What is your favourite thing about working for BNZ?**
The people and the culture
**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**
**_ Applications close Tuesday 22 November at 11:55pm._
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