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IT Help Desk Support

2 weeks ago

Hamilton, New Zealand Delivery Centric Technologies Full time

**Role Description**

This is a full-time on-site role for an Information Technology Service Desk position located in Hamilton. The Service Desk role is responsible for technical support, troubleshooting, and assisting customers with IT service management.

**Years of Experience**:
2 - 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.

**Certification requirements**:

- Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification
- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.

**Responsibilities**:

- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
- Assign work orders / incidents to appropriate support teams and follow up until closure.

**Hands on experience with**:

- Windows 7 and Windows 10
- Windows Server 2008, Windows Server 2012
- Active Directory, Exchange 2019 on-line and on-prem
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Internet browsers (e.g. Explorer, Chrome, Edge)

Relevant experience and a strong understanding of IT infrastructure, networking, and systems administration are also beneficial qualifications.

If this sounds like the right place and position for you _**APPLY NOW**_or to discuss other benefits call us at **+61 3 8804 1321 ext. 609 **and ask for **Azima **from the **Talent Acquisition Team.**

**Job Type**: Permanent

Ability to Commute:

- Hamilton, Waikato (required)

Ability to Relocate:

- Hamilton, Waikato: Relocate before starting work (required)