Operational Support Officer

4 hours ago

Wellington, New Zealand New Zealand Government Full time

Join a passionate team of operations specialists providing national support
- Located at our National Office in Wellington's CBD with flexible working negotiable
- Three full time, permanent roles available

'Kotahi anō te kaupapa, ko te oranga o te iwi' - ‘There is only one purpose to our work: the wellness and wellbeing of our people.

Ngā kawenga | About the role
As an Operational Support Officer you will be responsible for undertaking quality and timely administrative and support activities to support the daily undertakings of our National Operations support team.
This is a frontline support role where you'll be responsible for actioning first line prisoner phone calls, coordinating appointments between prisoners and key external stakeholders, and ensuring clear records of decisions made and actions taken are accurately recorded within our Integrated Offender Management Systems (IOMS). Working collaboratively with your senior colleagues and the Operations Support Manager, you'll take a proactive approach to processing other data entry and system update requirements, as well as contribute to the continuous improvement of our processes and systems.
The team works in two rotating shifts, the early shift covers 7.30am to 4.00pm and the later shift goes from 11.30am to 8.00pm. Monday to Friday, with occasional Saturday work required.

Ngā pūkenga me ngā wheako | Skills and experience
- Good administration skills - with the ability to work efficiently and effectively to provide quality information while following stringent processes and procedures;
- Excellent prioritisation and time management skills - with proven ability to organise, plan and prioritise both short and long-term tasks across a number of phases of work;
- Demonstrated ability to work effectively with minimum supervision - a motivated and proactive self-starter;
- Proven sound technical knowledge of computer systems, and the use of Microsoft Office products;
- Ability to retain confidential information - and understand the risks of not maintaining confidentiality;
- Excellent communication skills, including oral, written, and listening - and strong attention to detail; and
- Proven ability to establish and maintain effective working relationships with colleagues and stakeholders.

Utu ā-tau | Salary
The starting salary for this role is from $52,367 - $56,084. Appointment and remuneration will reflect skills and experience relevant to the role.

Ko wai mātou | About us
Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga (wellness and wellbeing) and safety of the people, whānau, and that of the communities we serve across the motu (country).

To apply, please submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience. Alignment to our kaupapa is critical to our success - we ask that you provide examples which reflect and demonstrate our organisation values.
Applications for this role Thursday the 25th of May at 11.00pm.

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