Gateway Administrator Child

6 days ago

Christchurch, New Zealand Health New Zealand - Te Whatu Ora Waitaha Canterbury Full time

Christchurch - Child and Family Safety Service - Christchurch Hospital Campus
- 1 FTE 40 hours per week working Monday-Friday 8.30am to 5pm
- Permanent full time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

**About the Role**

This is a fast-paced position in an environment where the content of the referrals we process can provoke strong emotions in staff. There is also a high risk of conflict arising from whānau directed at each other or staff members due to the often-emotive history taking component of the clinic sessions.

You will need a tenacious approach to achieve the goals of this position as there are multiple challenging and competing demands when ensuring the vital components of a Gateway Clinic fit together, such as the paediatrician, nurse, whānau and Oranga Tamariki Social worker who need to be able to attend the appointments you schedule.

This is a front-end position where if your management of the booking system doesn’t work well, clinic slots are wasted and children and young people’s health and social care needs remain unmet.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4

For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

**Key Responsibilities**:

- Ensuring referrals contain the right amount of information for the clinic to proceed, and requesting further information otherwise.
- Ensuring that consents are in place, and that the whole process from the point of the referral received moves through the process within a 40-day timeframe.
- Gathering Statistics by the end of each month which feed into stakeholder reports which release funding.
- Attending meetings of up to 1.5 hours, you will take turns with other administration staff to take the minutes and release them within 24 hours.
- Excellent customer service skills - people focused
- Excellent organisational, time management and problem-solving skills
- Ability to achieve accuracy and maintain attention to detail
- Ability to meet deadlines and work unsupervised
- A team player

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