Senior Saas Systems Administrator

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Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We’re looking for a Senior SaaS Systems Administrator to join our global SaaS Systems Administration team in Auckland. You will have the opportunity to drive adoption of the latest and greatest IT and SaaS technologies while supporting the organization's growth. You will be collaborating with other SaaS Systems Administrators for the end-to-end management and execution of Lightspeed's IT platforms, 3rd party systems, and security needs. Plus closely with stakeholders to understand requirements, design solutions, and ensure successful implementation.

What you’ll be doing:

- Provide technical support for complex issues that require a SaaS Systems Administrator, act as the final escalation point.
- Maintain and improve Lightspeed’s core IT and SAAS services such as Google Workspace, Atlassian, Slack, Zoom, OneLogin, and other platforms.
- Collaborate with other IT team members to solve complex issues and lead IT projects and initiatives.
- Partner with stakeholders to define strategic needs, architect solutions aligned with business goals, and lead project execution
- Automate processes using a low-code/no-code platform (Workato)
- Integrate and automate SaaS via API
- Handle sensitive information with sound judgement; implement and maintain effective security systems to reduce business risk.
- Develop audit-proof systems and records; create quality control and assurance processes to prevent and check errors.
- Juggle multiple projects and demands effortlessly; meet Lightspeed’s SLAs for issue response and resolution.
- Support the evaluation and implementation of new enterprise technologies as Lightspeed scales.
- Monitor system alerts, logs, and performance indicators to identify and address potential issues proactively.

What you need to bring:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of hands-on experience in Service Desk technology and ITIL/ITSM
- 5+ years of experience in a system administration role
- Experience with Google Workspace, JAMF Mobile Device Management (MDM), OneLogin Identity and Access Management (IAM), helpdesk ticketing systems (ServiceNow, JIRA), and other applicable software services
- Experience supporting large environments of Macbooks and Windows users with an ability to troubleshoot issues patiently
- Experience in troubleshooting complex network environments
- Strong knowledge of networking principles and protocols such as TCP/IP, DNS, DHCP, VLANs, and QoS.
- Experience in designing and implementing robust enterprise environments using cloud infrastructure and SaaS services
- Experience in designing and maintaining an enterprise server infrastructure and services
- Programming experience with low-code / no-code environments
- Programming experience with Bash, Python and/or Powershell
- Proven experience in planning, implementing, and maintaining various technology components to meet business requirements.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Work remotely from anywhere in the world for up to 60 days per year
- Flexible working policy
- Health and wellness benefit of $500 per year
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- Free LinkedIn Learning license
- Paid Volunteer day
- Complimentary breakfast and lunch options, along with fresh fruits, snacks, and beverages stocked in the office
- Exciting events hosted regularly by our Auckland Culture Club
- Secure, full-time parking facilities
- Brand new office space located in Newmarket (Auckland)
- Dog friendly environment

Do you need additional support during an interview?

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the v