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Customer Experience Centre Trainer

2 weeks ago

Hamilton, New Zealand Livestock Improvement Corporation Full time

**At a glance**:
**Ref: 47407 | **Hamilton (Newstead) | **Contact Centre/Customer Service Representative | **Experienced | **Full Time | **Customer Experience Trainer 220224.docx****:
Join New Zealand's leading agri-tech and dairy herd improvement cooperative Celebrating over a century of groundbreaking contributions to the dairy industry, LIC is at the forefront of innovation, offering industry-leading genetics and technology solutions to empower dairy farmers towards more sustainable and profitable farms.

**The Role**

In this role, you'll providing training, coaching and support to our Customer Experience Reps, enabling them to deliver exceptional phone-based service to our farming customers, have genuine conversations, and provide value-add support.

Some of your key responsibilities will include:

- Running the induction training with new starters
- Completing needs analysis to identify, develop and design training and learning solutions for both induction and seasonal training for the Customer Experience Centre
- Using Quality Assurance tracking and reporting to design, and continually improve upon, best practice learning opportunities.

**About You**
- Excellent communication skills and the ability to build strong working relationships.
- Confident and engaging facilitation and public speaking skills.
- Demonstrated customer service experience, ideally from within a call centre environment.
- Strong problem-solving skills.
- Great computer skills, with the ability to pick up new systems quickly.
- Having MINDA Product knowledge will be an advantage.

**In Return**

Join a team that values your input, appreciates your efforts, and encourages your growth Our environment is supportive and friendly, and we can also offer you:

- Competitive salary
- Free onsite carparking and EV charging stations
- Permanent employment, working Monday - Friday 8am -5pm - No rosters or weekend work
- Great environment with massage chair and snacks station
- Access to our employee shares scheme
- 2 extra leave days per year and family leave for new parents
- Based at our Newstead offices, where we have a pool, tennis and volleyball court, café, and active social club.