Service Desk Analyst

11 hours ago

Auckland City, New Zealand Group Technology Full time

**About us** Fletcher Building is an organisation made up of people who use all of their experience, skills, and individuality to do amazing work. With over 30 businesses operating in Australia, New Zealand, and the South Pacific, we are enriched by many different languages, customs, and lifestyles. There has never been a better time to join the Fletcher Building family where our people are proud to say, "We made IT". **About the opportunity** **About you** **As Service Desk Analyst your duties will include**: - Providing Level 1 to Level 1.5 Service Desk Support to end users. - Experience on ServiceNow ticketing system (advantageous) with a relevant IT certification(s). - Call-logging, diagnosing & resolving issues, fulfilling incidents and requests. - Good knowledge of hardware, desktops, and laptops. - Knowledge/Experience on Active Directory. - Have a basic understanding of networking and operating systems. **What we offer** A hybrid working environment - we are committed to supporting our people to strike a healthy balance between work and personal commitments. Excellent growth and training opportunities. An award-winning learning academy supporting your career development. On-Call opportunities available with additional earning potential. **_ **_

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