Head of Product

Serko is an NZX50, global business travel and expense company, with our Headquarters based in Parnell, Auckland. As the 2020 HI-Tech Company of the Year, we're a SaaS that is diverse, close-knit group where everyone's opinion matters. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe - and we’re growing Our purpose is to "Bring People Together", coupled with a vision to "Create a Connected, Frictionless Travel Experience". While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and wellbeing of their travelers. **Requirements**: We have multiple roles available across a number of key portfolios, for both Permanent and Fixed Term contracts. This is a true Product Leadership role that will be responsible for owning and leading cross cutting initiatives. You'll have input into overarching strategic planning and play an instrumental role in executing the broader Serko product strategy, while contributing to the your own product portfolio strategy. You'll thrive in this role where you'll get to enjoy the combo of strategy execution as well as people leadership responsibilities. **What you'll be doing** - People focus - setting objectives, resolving escalations, coaching, and developing the team - Product focus - product vision, product strategy execution, internal and external promotion of the product vision, product mentorship and discovery - Help define and execute the product strategy and roadmap using market information as well as feedback from customers and business stakeholders - Understand complex customer problems and how these can be translated into solutions - Define, evaluate, and report on key metrics (KPIs & OKRs) to inform decision-making and measure success - Effectively communicate progress, outcomes, and recommendations to executives and senior leadership - Own the specific Product portfolio and capabilities that will span across the different Value Streams - Work with product leadership to balance business value, cost to build and ROI to make sure teams are always working on the right thing at the right time **What you'll bring to the team** - Extensive experience in Product Management, from a SaaS/E-commerce environment (B2C or B2B2C) - People leadership experience - ideally experience with coaching and mentoring Product Managers - Great communicator. You can distill a challenging problem into its essential elements, and clearly communicate your vision to the team and executives - Ability to prioritize opportunities, balance the needs of our customers with those of our business, and clearly communicate the rationale behind your decisions - Experience building cross-platform experiences (native, mobile web, desktop) - Experience delivering impactful products and features that are heavily informed by data as well as user research. - Demonstrated ability to solve complex problems by crafting customer-first solutions - Experienced with validating solution ideas using usability tests and A/B tests - Ability to translate product objectives into specific growth and engagement metrics and levers - Desire to work in a dynamic fast-paced environment, with a bias to action - High agency and comfortable with a bit of uncertainty - Sound knowledge and understanding of business and technology. **Benefits** Serko has a culture where our people bring their whole selves to work, where we believe that inclusion & diversity make us better - A competitive base salary and opportunity to take part in our employee incentive share scheme, kiwisaver and life insurance - Flexible and hybrid working arrangements, where you get to choose how to best structure your day and week so you can be at your best - A focus on both wellbeing and doing, including: - Wellbeing & volunteer days, focused meeting free time - Discounted Southern Cross health insurance (NZ), free flu shots, and access to a confidential support, guidance and counselling service - Enhanced parental leave including - 20 weeks on full pay for the primary caregiver - Three weeks paid Partner Leave - Support for the Primary Caregiver transitioning back to work after leave - work 3 days and paid 5 days for the first month back to work - Access to travel industry discounts **How to Apply** If this sounds like you, then please click on the "Apply" button and follow the prompts